Nintendo's Tech Support Forums: Message List - Wii U cannot connect to WiFi

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Sun, 12 May 2013 15:07:51 GMT

I've been online before using a LAN adaptor at my dorm. But now it's Summer and my LAN adaptor is broken. I go to my mom's house trying to connect wireless and I'm having the same problem connecting through Wifi. I followed those directions, and it connected to the network device but it didn't connect to the internet.

She has a Netgear router here.

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Thu, 07 Mar 2013 00:32:00 GMT

Does anyone think this is a result of the small update that happened a few days ago? My Wii U was working fine since I purchased it, until after the update.

It will NOT connect to my xfinity router now.

*update*

I downloaded an app called wifi analyzer on Google Play (android tablet).

I have a LOT of wifi networks in my neighborhood, so I changed the channel on the xfinity router to 11 (it was set to auto)

and my Wii U WILL connect to xfinity now. Maybe this will help some of you. Good luck!

*update*

Message was edited by: GAMEKENB

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Sun, 03 Mar 2013 03:02:47 GMT

My solution I kinda like gamedvs but not fully so u do all the following as gamedev said but for

The dns go to cmd and type ipconfig/all and look for dns servers and type them in for dns on the wiiu

You shold put you're dns not mine!!! If it doesn't work add 10 to your ip till it works

And ps I use a Cisco router model DCP 3825 if it still doesn't work well sorry I can't help with that

***Edited to remove DNS information.***

Message was edited by: NOA_TECH_MIKA

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Tue, 12 Feb 2013 01:37:07 GMT

It did not work for me. I am still getting error codes for everything except the internet browser. Connection test works every time, but it will not let me on the Estore or any other internet using options.

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Sun, 30 Dec 2012 16:08:00 GMT

None of these worked for me. I have an Xfinity router/modem. I've tried everything wether its adding +10 to the last numbers of the ip and making the DNS 4.2.2.2 and 4.2.2.1 and 8.8.8.8 and 8.8.2.2. None of these worked, and I'm suspecting that it could be the Wii U that's the problem since everything else can connect to my router but that. Any help?

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Sun, 30 Dec 2012 01:28:03 GMT

I hope so too. I will give them a call tomorrow and see if they have any tricks up their sleeves. Thank you for replying!

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Sun, 30 Dec 2012 01:08:57 GMT

Ok. I really need help. I am ready to throw this system out the window. I cannot connect to the Internet at all. I don't know how many times I've tried this adding 10 to the ip, not adding 10, changing the dns numbers... 8.8.8.8, 8.8.4.4, etc etc. I can't even get it to connect to the router. I've never even seen a green check mark! It doesn't even try to connect, just straight up red X within a second as soon as I configure all my info. I tried to add my MAC address of the Wii U to my router allow list, turned off the security on my router, etc. tried to connect it at a different house with a different Internet connection.... I don't know what else to try. It will connect through a hot spot on my phone but I can't do the huge first update through my phone without it taking days and racking up my cellphone bill. This is absolutely ridiculous. I don't understand why everything is so hard. Can't connect to the Internet, can't connect a simple second controller to the console (that is another story), nothing. I can connect my 3ds and Wii to the internet just fine so I know Nintendo can do better!. I just don't see the point of having a pretty much useless system... Yeah I can play my games but I want to enjoy downloads, apps, UPDATES would be the most beneficial. Sorry I am ranting but I can't believe how hard and how frustrating this is. If anyone has any tips for the Internet connection please help me. I have no idea what to do, I am going insane with this!

If I buy a Wii U LAN adapter will it work with the Wii U?

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Sun, 30 Dec 2012 01:16:26 GMT

GILLRICE wrote:

Ok. I really need help. I am ready to throw this system out the window. I cannot connect to the Internet at all. I don't know how many times I've tried this adding 10 to the ip, not adding 10, changing the dns numbers... 8.8.8.8, 8.8.4.4, etc etc. I can't even get it to connect to the router. I've never even seen a green check mark! It doesn't even try to connect, just straight up red X within a second as soon as I configure all my info. I tried to add my MAC address of the Wii U to my router allow list, turned off the security on my router, etc. tried to connect it at a different house with a different Internet connection.... I don't know what else to try. It will connect through a hot spot on my phone but I can't do the huge first update through my phone without it taking days and racking up my cellphone bill. This is absolutely ridiculous. I don't understand why everything is so hard. Can't connect to the Internet, can't connect a simple second controller to the console (that is another story), nothing. I can connect my 3ds and Wii to the internet just fine so I know Nintendo can do better!. I just don't see the point of having a pretty much useless system... Yeah I can play my games but I want to enjoy downloads, apps, UPDATES would be the most beneficial. Sorry I am ranting but I can't believe how hard and how frustrating this is. If anyone has any tips for the Internet connection please help me. I have no idea what to do, I am going insane with this!

I am really sorry you are having so much trouble with your Wii U, perhaps since it sounds like you have tried most everything to get it to connect, you should give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, and one of the service representatives will be able to do some over the phone troubleshooting that will hopefully determine what the problem is, and then patiently talk you through any needed steps to correct this.

And they will also be able to figure out why you are unable to connect a second controller to your console too.

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Fri, 28 Dec 2012 23:47:07 GMT

what i did was update the router firmwire and it works. it was issue with everything that's trying to connect to the router, so that's what I did... just fine the update for the brand of the router and model which can be found on the back of the router.

Re: Wii U cannot connect to WiFi

noreply@noa.nintendo.com — Fri, 28 Dec 2012 22:58:14 GMT

I also have the Motorol SBG6580 and had a ton of trouble getting internet connection, but after hours of reading these forums and trying everything I finally got it. What everyone says in the posts above about entering the settings manually is correct, so follow those, but heres what I found to be the main problem;

When you type in your IP as 192.168.0.1 (or whatever yours may be), the feild auto-populates out to 3 digits, meaning that same number will show up as 192.168.000.001. If you want 192.168.0.1, you need to enter each number so it reads 192.168.000.100. This happens to the gateway too so make sure your typing this in correctly. Adding the +10 may help, so in that case you would try 192.168.000.110, but you can really use anything. I tried 192.168.000.250 and thats what worked for me.

As for the DNS, you can use the primary and secondary that you would find using ipconfig/all, but I just used one suggestion in a help post = 8.8.8.8 (008.008.008.008) and 8.8.4.4 (008.008.004.004)

Good Luck.