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15,863 Views 11 Replies Last post: Jul 21, 2010 2:21 PM by 00782653170
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1 posts since
Jun 5, 2010
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Jun 5, 2010 8:31 AM

Wii doesn't work after SM Galaxy 2

I've seen this issue on a few sites including here and others, but the only resolution that I can seem to find is sending in our wii to get repaired.

 

We purchased our system 2 months after launch and have never had any problems with it (or any Nintendo system for that matter. We still have the original Nintendo that works just like new.).

A few days ago, we rented Super Mario Galaxy 2 and had no problems with it the first few days. We kept the game on the main screen so we didn't lose our 75 men and when returning to continue play the next morning, there was an error message that stated, " Unable to read disk".

As advised on here, we purchased the Wii lens cleaner, but that did not help.

None of our games will play, and we set up the wireless conection for an update, and that did not help either.

Is there any other way to fix this without having to send the Wii in for repairs?

Our Wii is out of warranty, so having this fixed would basically cost the same amount as purchasing a new one, which is absurd. Plus.. even if it does get fixed, how do we know that this is not a problem within the game itself (since others are having the same issues), and we get a new one for it to just break again.

 

Any advice would be greatly appreciated!!

2 posts since
Jun 19, 2010
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Jun 19, 2010 8:56 PM in response to: TXSWEETHRT
Re: Wii doesn't work after SM Galaxy 2

We are having the same problem with our system. Bought SMG 2 last night and we got an error message, unable to read disk. Now none of our games will work. Have you fixed this problem? I have not bought the wii cleaning kit yet and wondering if it will help.

2 posts since
Jun 21, 2010
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Jun 21, 2010 7:49 PM in response to: TXSWEETHRT
Re: Wii doesn't work after SM Galaxy 2

We have the same problem, bought the kiddos Toy Story 3 and then they switched to play SMG2 - started getting the error to eject disk, turn off, unplug, plug back in....etc.

 

Now NONE of our games can be played! Our disks can play on the neighbors machines (Wii's) - but not our console. 

 

Wii is out of warranty (it's about 2 years old) so I'm torn between sending off to fix or just buy another one!

 

Hopefully there will be a fix for this soon.

2 posts since
Jun 22, 2010
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Jun 22, 2010 5:48 AM in response to: TXSWEETHRT
Re: Wii doesn't work after SM Galaxy 2

We have the same problem. We got Super Mario Galaxy 2 about a week ago, played fine for a few days & now nothing will play. We bought our Wii over 2 years ago & have never had any problems other than when we bought & tried to play Super Smash Brothers....this same thing happened & finally nintendo realized there was a problem & we sent the wii in to be fixed free of charge....sounds like there's a similiar issue with SMG2 & they should fix it free of charge, it's kinda funny how many posts I have read that all say the same thing, Wii worked fine until playing SMG2, sounds like this is a nintendo problem.

2 posts since
Jul 15, 2010
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Jul 15, 2010 7:48 PM in response to: CDLO
Re: Wii doesn't work after SM Galaxy 2

I'm sorry to say I think this is a legitimate problem because my Wii appears to have died, and I got Galaxy 2 just over a week ago.  I've had my console almost since launch (2006) and never had a problem, so I find it odd that it would suddenly break.  I haven't modded it, or done anything stupid with it, so I can't explain it.  Does SMG2 force some kind of system update when it's first run?  Was there a firmware update recently?  I think I saw a blue light blinking on the console before trying to turn it on....

 

What happens is, I can turn the power on, but nothing else happens, I just get a black screen.  The power light stays green, and I can only shut the Wii down by holding the power button.  I've unplugged everything and tried rebooting every which way but nothing works.

 

The Nintendo tech support line wants to charge me to look at it and possibly get it fixed, but I'm not about to do that.  I've got a NES, SNES, N64, Game Boy, Game Boy Color, Game Boy Advance, and a GameCube that all STILL work to this day.  (If I wanted a four year old system to die on me I'd buy a 360)  So if anybody finds a resolution to this PLEASE let me know.

 

The fact that other people are experiencing something similar makes me think this is not an isolated issue.

9 posts since
Jun 30, 2010
Currently Being Moderated
Jul 19, 2010 1:11 PM in response to: TXSWEETHRT
Re: Wii doesn't work after SM Galaxy 2

WOW this is hilarious. I got SMG 2 a while back, and the day that I got it, it stopped working. Heck, I hadn't even opened the game yet. I've had my Wii for 3 years. I asked about it here (Forums) and I had to fork over the 85 bucks and repair it. But I think its a curse. I mean, I didn't even open the game, because I was having a swordfight in Wii Sports Resort, and halfway through it stopped working. I was like, what the...? I tried all the discs, and ultimately they all wouldn't work. Well, I think this is a problem in the Wii, so just send it in... or else... THE CURSE WILL DESTROY THE WORLD! It already ripped my iPod case twice, ruined my headphones, caused a hole in our roof, all last week. BEGONE FOUL CURSE!

15 posts since
May 17, 2010
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Jul 19, 2010 1:18 PM in response to: TXSWEETHRT
Re: Wii doesn't work after SM Galaxy 2

That is unusual to have your system have problems due to a particular game.  I know a lot of the older Wii consoles had difficulty playing Super Smash Bros Brawl and Mario Kart Wii due to them being dual layered discs.  I do not know if Super Mario Galaxy 2 is a dual layered disc or not.  Unforunately the problem is the laser inside of your console.

 

Given the age of your system I highly doubt you will receive a discount on a repair.  Generally the cost of repairs on a system cost $75 plus shipping and handling.  Feel free to discuss the issue with a NOA Customer Service Representative.  Call 1800 255-3700 from 6 AM to 7 PM PST.

5 posts since
Apr 5, 2010
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Jul 20, 2010 1:44 PM in response to: NEWKASUTO
Re: Wii doesn't work after SM Galaxy 2

Same situation...bricked Wii outta nowhere...mine flashed too before it stopped working...but i want to say that was a Mario Kart message...idk...never got the chance to see it...check my thread for more info...

70 posts since
Jul 20, 2010
Currently Being Moderated
Jul 21, 2010 8:04 AM in response to: JAPAMAN
Re: Wii doesn't work after SM Galaxy 2

I was really looking forward to buying the game.  Maybe I should wait for an official nintendo recall.

NGAMER01 308 posts since
Apr 1, 2010
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Jul 21, 2010 11:34 AM in response to: 00782653170
Re: Wii doesn't work after SM Galaxy 2

I have a launch Wii and it handles Super Mario Galaxy 2 just fine.  A recall is not necessary as only a small minority appears to be having trouble.

 

So make a call to Nintendo's Consumer Service Department if you're having trouble getting your Wii console and/or games going.

DSLITE7 479 posts since
May 29, 2010
Currently Being Moderated
Jul 21, 2010 11:59 AM in response to: TXSWEETHRT
Re: Wii doesn't work after SM Galaxy 2

I've read all of the responces from people who have had this problem and it seems that anyone with a relatively old Wii (2-3 years old) is having this problem.  I would say that the age of the Wii plus the style of the disc caused a malfunction in the laser.

 

However, there is no known way to fix this problem at this time and repair is the only option.  You will need to call 1-800-255-3700 to set up a repair.

70 posts since
Jul 20, 2010
Currently Being Moderated
Jul 21, 2010 2:21 PM in response to: DSLITE7
Re: Wii doesn't work after SM Galaxy 2

Well I got mine in 2007.  So 3 years old.  And I already got the disc error and no discs would work except the magic rare once in a blue moon.  So decided to be brave and send it in for 85 + cost of box for shipping.  Return is on them.  It will arrive friday by fedex according to them.

 

So it already konked out.  The problem is Once I get it back from them does that mean I'm cured.  And if they give me a refurbished one I have no idea how old it is or how used the laser is.

 

Even if they fix mine the 1 year limited warentee the repair covers might not include galaxy 2.  They might not even fix the current one I'm sending in so not sure if it does get fixed if it is worth risking it again.

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