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2,103 Views 9 Replies Last post: Dec 26, 2013 11:28 AM by NOA_TECH_JANE
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LOTUSVIBE 3 posts since
Sep 19, 2013
Currently Being Moderated

Dec 25, 2013 2:39 PM

Wii U Eshop card failure, need assistance.

I received 2 $20 eshop nintendo cards (not visa or mastercard gift cards but the nintendo branded direct eshop cards).  I turned on my wii U went to the eshop and proceeded to add funds.   I put in the 1st card code and it worked fine.  When I put in the 2nd card code i got the the screen where it says this card is worth $20 do you want to add funds?  I clicked on add funds and then I received an error.  I can't get onto the eshop at all now but, earlier I was able to get on but when I tried the 2nd card code again it says this code has already been redeemed, however that amount of $20 was never added to my wii U "wallet".  It seems I have been completely screwed out of $20.  Any way around this?

GIO2335 228 posts since
Nov 3, 2013
Currently Being Moderated
Dec 25, 2013 2:41 PM in response to: LOTUSVIBE
Re: Wii U Eshop card failure, need assistance.

The e-shop is currently having technical issues.

BRIAN333 3 posts since
Dec 25, 2013
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Dec 25, 2013 5:21 PM in response to: LOTUSVIBE
Re: Wii U Eshop card failure, need assistance.

The same thing happened to me earlier tonight. I sent an email to Nintendo Customer Support and I will call them in the morning.  I hope they have a record of it being redeemed and they can see no funds have been credited, right now I can't check my account history due to the problems with the WiiU eshop.  I am confident that they will honor our cards though after the fiasco that has been going on today with their networks.

LORRIANN 11 posts since
Dec 25, 2013
Currently Being Moderated
Dec 25, 2013 5:30 PM in response to: LOTUSVIBE
Re: Wii U Eshop card failure, need assistance.

This happened to me today with a credit card deposit of $100.  I have proof from my bank.  I am going to have bank dispute the charge and return this game system.   Not very happy with the way they handle things here. Good luck getting a hold of anyone tomorrow.  They will just say we have so many callers , we couldnt get to everyone.   Like this is some kind of suprise to them .  They knew perfectly well they had sold 10x more consoles than there server could handle.  They just want the money. 

BRIAN333 3 posts since
Dec 25, 2013
Currently Being Moderated
Dec 25, 2013 5:43 PM in response to: LORRI ANN
Re: Wii U Eshop card failure, need assistance.

Or you know, you could wait a day and speak with them.  Doesn't seem like end-of-the-world kind of stuff here, simply an inconvenience.

LORRIANN 11 posts since
Dec 25, 2013
Currently Being Moderated
Dec 26, 2013 11:26 AM in response to: BRIAN333
Re: Wii U Eshop card failure, need assistance.

That is a positive reply David. Nice to see that in people. Thanks

BRIAN333 3 posts since
Dec 25, 2013
Currently Being Moderated
Dec 25, 2013 5:50 PM in response to: LOTUSVIBE
Re: Wii U Eshop card failure, need assistance.

I just checked and my account has now been credited the $20 I entered earlier today.  Maybe give it some time and it will show up, Merry Christmas everyone!

TOYMASTER1 7 posts since
Dec 25, 2013
Currently Being Moderated
Dec 25, 2013 5:52 PM in response to: LOTUSVIBE
Re: Wii U Eshop card failure, need assistance.

Nintendo is partially down...here is the status link

 

http://www.nintendo.com/consumer/network/en_na/network_status.jsp

NOA_TECH_JANE 243 posts since
Mar 31, 2010
Currently Being Moderated
Dec 26, 2013 11:28 AM in response to: LOTUSVIBE
Re: Wii U Eshop card failure, need assistance.

Hi,

 

Our support site will have the most updated information as it becomes available:

 

 

Thank you for your patience.

NOA_Tech_Jane

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