I was carrying around my 3DS in my pocket for the better half of the day because I wanted some StreetPass. When I got home and opened the system, I noticed some faint vertical lines on the top screen. I realized that it must've been the raised edges of the bottom screen that pressed on the top screen. There's also a circle mark left on the top screen thanks to the circle pad. I wasn't sitting on the system and it was in a soft case. This has never happened to my DSL or DSi when I carried them around with me. A design oversight by Nintendo?
Yes this happens to me also. There are many things about the current design that can be fixed, there will definitly be an upgrade in the coming years.
What causes the lines though (for me) is oil/humidity from your fingers on the bottom half of the system, so when you close it, it gets on the upper half.
I just started carrying a small anti-scratch cleaning cloth to wipe down the system. So far the elevated bottom screen hasn't caused any permanent damage to the top.
Same here and some people reported that this resulted in scratches... I didn't carry around my 3DS btw. so this shouldn't be the issue here. Bad design flaw Nintendo, what do you suggest us to do?
(Picture of a "fresh smudge", this is getting worse (=thicker) over time.)
I also have small cracks all over the control pad of my Aqua Blue 3ds:
Some people reportet same issues on the amazon.de forums but it seems to be an Aqua Blue only issue. Will this break up eventually?
Just wipe them off with a microfiber cloth. they aren't permanent. I get them every day. Someone mentioned the marks getting thicker over time, idk how thats possible because its just oils and humidity that can be wiped clean. its a pain and a pretty decent design flaw, but it's all you can do to combat it, other than store a piece of microfiber cloth between the screens when it's closed. it will prevent the circlepad and screens from touching.
I'm having the same issue, and I'm really careful about how I treat my electronics. It stinks, I'm in LOVE with my 3DS so far but between this issue and the occasional Black Screen of Death in Rayman 3D and Shadow Wars I feel like I'm already anxious for a hardware revision.
These top screen lines from the touchscreen bezel seem to occur because of a design issue, which makes me think that every unit would experience them, but I've heard at least a few people online claiming that they haven't seen it occur at all. Maybe that's the case and I got a unit with a misaligned hinge or something, I don't know - but if that's the case I'd love to hear it because then I'd trade it in for a new one.
My 3DS has the same issue, where the raised edge around the touch screen leaves smudges up top. Fortunately, I had screen protectors ready at home when I bought it, so no harm done yet. I've also noticed a group of dots occasionally that could have no other source than the corners of the D-Pad.
I'm wondering how widespread the issue is, and if it would be in Nintendo's best interest to begin offering screen protectors (and packing them in with newer systems)... sort of like they did with the gloves for the Wii controllers shortly after it launched. I would definitely say this is a design flaw, and it might be cheaper in the long run, rather than having a bunch of people sending their systems in for repair.
same for me, 1st thing I did when I bought it was slap some screen protectors on but yeah Im getting the vertical lines and black screen of death during Ghost Recon too...wondering if they purposely made this design obsolete so that the 3DSi will look like a beacon of light to all of us with 3DS problems...its just hard for me to believe that such obvious design flaws werent flushed out during the testing phase of this product.
It defintely is rubbing on mine as well. I've been carrying the soft plastic barrier with my 3DS to prevent scratching ever since I noticed it was rubbing. None of the compenent/buttons should be touching the top screen. It looks like the rubber stoppers they put on are not big enough. I would have given up the extra milimeter or two of space to not have to use a screen protector or carry around this plastic thing with me all the time. Its a pain.
To me its an obvious design flaw. Some complimentary screen protectors that don't ruin the 3D effect would be nice or a replacement.
**Edited to remove inappropriate language-Tech Jake**
I have the same issue on a brand new Cosmos Black model. But only the right side of the touch panel bezel is touching the top screen. So far no marks on the left.
Its already caused a damaged "fleck" in the top screen. I think a small particle of something got in between when it was closed. I'm really not pleased after spending $250 on this. It's otherwise perfect, which only adds to the disappointment. I'm concerned if I send it in they'll just swap it, rather than correct the issue. The screens, buttons, and everything else are perfect (and I'm very picky about details).
I hope Nintendo offers a solution to this (larger rubber bumpers for the 3D LCD?) to people who are experiencing the issue. It makes it really hard for me to want to pack this in my pocket and use StreetPass, and gather coins, when any bit of extra pressure on the top screen when its closed results in another line pressed into the upper screen.
I have this issue as well. I've read on many differenet forums and my buddies at work that they're having the same thing. A LOT of people are having this issue if they didn't have anything between the screens or put a screen protector on.
i really hope nintendo is going to offer a repair because after paying over 300$ for a system and ONE game, i expect this to be top notch.
Both my husbands 3ds and mine have this issue. Luckily no permeant damage was done before found out so we are now using the calm it came with the pad between the screens. I would think a micro fiber cloth would work to pad as well.
I also noticed lines on the top screen from where it rests on the raised edge around the bottom screen when closed. It was a minor annoyance and I just used a microfiber cloth to wipe them off each time.
Then one day while I'm wiping those smudges off I notice there is a spot that will not come off. Upon closer inspection I realized that it was a tiny scratch, or something like a chip out of the top screen. Don't know if maybe some particle was resting on the raised edge when I closed the system or what, but once I saw the scratch I couldn't not see it. I was devastated.
Thankfully, Amazon.com was gracious enough to replace my system with a new one and from now on I'll be placing the foam piece that came with it, between the screens when I close it.
I also wrote to Nintendo customer service reporting the problem as it seems to me this is a small design flaw. I'd encourage others having this issue to do the same.
The more people that let Nintendo know about this problem the more likely there are to revise the hardware or offer a solution. (Think better wrist straps for the Wii or the Wii remote covers.)
I think just adding a couple of little feet or nubs to the edge would work.
Just my 2 cents.
I just got my 3DS back from repair for these problems. After speaking at length with customer service (who were super friendly and helpful) I was led to believe that the problem would be somehow repaired.
Instead, I just got a replacement system and this system already shows the same marks on the top screen. In addition, right out of the box there is a 1/4 inch long scratch on the top screen under the glass.
I love the 3DS and am a long time Nintendo fan, but I think I'm just going to return mine to where I purchased it and get my money back. If I send it for repair again, then by the time I get it back I'll no longer be eligible for a refund. I'm sure a redesign will come eventually (3ds lite?) and I'm sure to buy one when they arrive, but until now I just can't see paying $250 for a device that damages itself.
If anyone from Nintendo reads this, just do a google search of "3ds leaving marks on top screen." The first three pages are nothing but people complaining of the same issue.
I wish good luck to the others who are sending in for repair.
I have the same problem, but it sucks for me because I live in a dry desert area and I already have perfectly vertical scratches up and down my top screen. This really sucks as I JUST got screen protectors today and just found out the marks are now permanent. I'm definitely gonna call up customer support over this, there is no reason why I should have a unit with screens that scratches up itself, especially since they really show when playing games.
Ya i totally understand. i live in the deset and the same thing happened. I've been meaning to call Nintendo but been caught up. Let us know what they say about this issue. I really hope they replace it.
Well that's not Nintendo's or anyone's blame but you...
What you do physically wrong to your device is the owner's fault.
If you sit on your phone and it snaps in half, you dont really complain to the manufacturer "Uh yeah why didnt you make it stronger"
Nintendo never really said the 3DS can't be messed up or ruined.
I disagree with this.
If you were to sit on your 3DS and break it, that's one thing. But the simple act of carrying your 3DS around in your pocket should not cause damage to the system.
Nintendo wants people to carry them around, hence the pedometer and streepass/spotpass features. I carried my DS fat, DS lite, and DSi in my pockets for years and never had any problems.
This is one of the reasons the clamshell design exists, to protect the screens. I had mine for one day and it left marks and all I did was carry it to the store with me.
In no way did I do anything physically wrong to my device.
So I just got off the phone with Nintendo Tech Support. First off, they were great and extremely kind and helpful. Amazing expierience.
Anways, the advisor stated that he haven't heard anything about this issue but did put me on hold for a bit and then offered me a free repair for the 3DS (of course, its still under warranty).
now, since he said he hasn't heard anything, it might still be new to them so i'd advise anyone who is having this issue, to call Nintendo Tech Support so they know about this issue and they can document.
so, definitely call Nintendo Tech Support so you can get a repair and they can get more info about this.
Hope this helps!
Simply pretending it doesn't exist or making baseless accusations won't help Nintendo to correct this design fault if we don't bring it to their attention... I can also vouch for those who claim that the raised architecture of the bottom screen presents issues which ultimately leads to permanent blemishes on the top screen. Initially, I thought nothing of them as they simply appeared to be harmless smudges that could be wiped away each time. Forward to two weeks later, and I now notice that the smudges have grown into hairline scratches/light indentations. I'm planning to call Nintendo tomorrow to hopefully have this problem sorted out.
I am having problems with my top screen as well. I've always kept my handhelds in perfect condition but on my 3ds I am getting tiny chip like scratches on the edges of the top screen. I am keeping it in a microsuede case with a microfiber cloth between the screens and wipe down both screens/the edge of the screen to avoid any dust ect from being between the two when I close it, yet once every while a tiny chip will appear. I didn't mind at first because they were on the black edge of the screen, however there is now one on the left upper side on the screen and in 3d sticks up like a sore thumb. I'm calling Nintendo tomorrow but I am really dissapointed with these mysterious appearing chips. Also I keep the system in my purse on top of everything so there is no squishing or pressure exterted on it.
It is disappointing. Especially with the steep price of the device and it happening in less than a month. Hopefully they'll give you a repair and if they give you any trouble, ask for a supervisor. Ive heard some stories where they would refuse a repair
Ya, I've seena co worker's 3ds get scratches as well. I hope you receive the same type of support and generosity as i did when i call and they send it in for repair. if they do, and they should, repair your 3ds, i strongly suggest getting a screen protector. I will as soon as i get my 3ds back, even before turning it on
They are repairing it, best customer service ever! I'm just really worried that I can't figure out why its happening in the first place. Hopefully it was just a weak screen or something but its scary regardless.
Same here. I take great care of my electronics, Its my hard earned money anyways . I'd suggest getting a screen protector. That's what im doing as soon as i receive my 3ds back from repair as well
Hey I also have tiny little scratches, and I have found out the reason why this has occured. If you look/feel with your finger nail on the trim/border of the touch screen,... there are "tiny" little bumps around the edge of the trim that when you close the 3DS and walk around the screen moves back and forth and thus causes tiny scratches
Just a friendly reminder to anyone who buys one new out of the store. USE THE PROTECTIVE EQUIPMENT THEY GIVE YOU!!!!
I received my 3DS in the mail from Nintendo yesterday. They replaced the system and where able to keep my street pass info, mii info, etc.
No more scratches on the top screen.
I'd advise anyone who is having this issue to call Nintendo so they can get more info and replace your device.
Hope that helps
Nintendo (and other companies) test the system they are relesing before launch so that is not the problem. I would call Nintendo (1-800-255-3700) because there is nothing you can do about it. They will fix it.
My top screen was also scratched by the bottom screen via NORMAL WEAR AND TEAR. I do not abuse my DS'. This is clearly a design flaw. If you carry it in your pocket, with minimal pressure being applied, over time, your upper screen will begin to take damage. I had to send my 3DS off for repair, and am holding Zelda 3DS, and Residient evil, and am unable to play either. I won't get my unit back until after the 4th of July weekend, which sucks.
Nintendo Customer service, initially denied any responsibility for this defect. However, they came around when it was actually proved to be a design flaw. Maybe it's not all 3DS', but it's a lot of them as seen in this forum. My second call to Nintendo was a 180 degree turn.
I received the best customer experience I can remember by a very friendly rep. As stated above, I sent my 3ds, carefully packaged, to a Nintendo repair center. (in New York I believe.) They had my 3DS for 3 days, tops, then shipped it back. (they say to allow up to 10 days to get back to you) It was turned around quickly, not because they fluffed me off, but because they were efficient in making the repairs and turned it around quickly. Kudos Nintendo.
My 3DS will be delivered July 5th. I'll try to update my post then, but Nintendo told me that they replaced my screen, saved all my data, repaired my L & R buttons (sweet!, they were also wearing a bit) and MODIFIED MY 3DS SO THE SCREEN WON"T SCRATCH AGAIN. ... again, I'll post later when I get it back, but I'm excited at the prospect of having a Nintendo Authorized modification to keep this from happening. I almost feel like I'm getting Version 1.5 back in the mail.
Again, some folks are not having problems, great for them. If you have smudges... and they are getting harder and harder to wipe off, don't mess around with it. Bite the bullet, learn to live without your 3DS for two weeks (not easy, trust me, I'm having serious withdrawl), and call Nintendo to set up a repair. If it's true that they modified my 3DS, then the two weeks without it were well worth it.
Nintendo, your customer service impressed the heck out of me... let's see if your repair center will do the same on July 5th.
I received my 3DS via UPS today.
First, Nintendo recommends you send it into repair with"street-pass off"... I respectfully disagree. Since mine was "on" when I shipped it, I got a few street-pass Hit's, including Nintendo of New York.
My Scratches were indeed repaired. My bottom screen no longer has a screen protector.... hmm.... was it removed for surgery.. or do I have a new 3DS in my hands? I have don't know, because I didn't write down my serial number.. sorry folks. however, all the data from my "injured" 3ds has been transfered to the repaired 3ds perfectly.... that is, This could be my 3DS with the bottom screen protector removed... I don't know, and I don't care. To the point....
My top screen is completely void of the verical lines caused by the "lower-screen defect." They fixed it just like they said they would. I carried it with me to several locations today, and not only did I get a Spot-pass from another 3DS owner... but I did not see any signs of vertical lines on my screen.
It appears as if they modified my case. You know all the geniuses are "self-modifiying" to prevent scratches (no offence to those modding their own 3DS's.), but it appears Nintendo has a slightly raised version of the upper plastic feet so when it closes... it leaves more space.
I sent my 3DS into Nintendo for repair and:
1.) I did not lose my data. If you are Hack-free, odds are you won't lose your data either. (not official)
2.) My 3DS arrived in perfect condition....to where I had to wonder if I had a new console with my old data?
3.) After one day of active, wear and tear - there are no signs of the vertical lines. ( I know.. one day, so what right? It's a start.)
4.) My warrenty is still active, and I didn't have to spend a dime.
I'm thrilled. Maybe because I just have my DS back, or maybe because my vertical lines are gone.. either way, the case seems slightly modified to prevent the upper half from touching the lower half. The tweak is very subtle, and can barely be noticed.
I'm upset that I had to ship back my 3DS because of a design flaw, however I'm glad to be vested in a company that took care of my DS, and returned it to me in better shape than when I bought it. Nintendo is like a bunch of teenagers. They had so much fun making the 3DS, they had a few irresponsible oversights.
Nintendo Support and repair has regained my confidence. If you are suffering from the "upper screen scratch syndrom," contact them and get it officially repaired / modded.
A wash? Maybe. But I now have a Scratch-less 3DS that i love more than any gaming console I've ever owned.
Thanks for the update, I guess I'll have to send mine in at some point before the warranty expires. I think my actual screen is okay, it's the screen protector that got scratched, so I hope they would still recognize that it needs fixing even though the screen is currently unharmed.
Here the the deal on that. The bottom screen had a slight design issue. The outter edges of the bottom screen are raised just enough so that they DO NOT touch the top screen but come extremely close. So yeah, any extra pressure applied by putting the epic device in your pocket or smaller space WILL cause marks. I rarely carry mine in my pocket and I use screen protectors. My hands become oily and it gets on the bottom rim and transfers to the top, but I have no perminate markings. I might trade mine it for the redesign version if one is made, but for now, Zelda is my new addiction with no problems
My smudges have turned into permanent scratches or scuffs on my screen protector. I'm afraid to send it in for repair/modification and end up getting a different one back with a floppy hinge or dead pixel. Is Nintendo widely acknowledging this flaw or would I have to convince the service rep that it's a real issue?
I sent mine in.
Came back as good as new. Clean, scratch free, the hinge was no worse, if anything better, than it was before.
They took care of my unit, just sayin. If I were you, I'd mail it to them and let them fix it.
-Empathetic 3DS user.
Not good. I think I'll just live with the scratched screen protector and hope no damage was done to the real screen. I've been keeping a thin cloth between the screens when I close it which is a big inconvenience but at least I know it's the only thing wrong with my 3DS. I also won't have to deal with getting another screen protector, I think removing the current one will ruin it. I imported this protector for $10 and it was a real challenge to install. Nintendo did a bad job with quality control on the 3DS, really unfortunate for all of us.
Yeah, it seems to be an issue caused by traveling or humidity caused by your hands. Scratches can also be caused, especially if you're slamming the system shut. I've gotten the smudges before, but they wipe right off. I'd suggest putting something like a glasses cleaning cloth inbetween the 2 screens if you're worried. I've decided on that, and I haven't gotten any marks sense then. If you get scratches, call Nintendo, don't set up a repair through the site. They should fix it for free if you call, and I can only assume they'll fix the raised ridge problem if they continue to get reports.
I bought my 3DS at midnight launch and I've loved the thing to death. I take my 3DS pretty much everywhere I go and was dissapointed when I noticed the permanent scratches located not only on the LCD display but just above that where the inner camera is. (From the HOME, START and SELECT buttons perhaps?) I thought these were the usual scuff marks on the screen so I attempted to wipe them off with my microfiber cloth only to find out these were scrathes and my cloth made the problem worse. I found this irratating, especially since I'm constantly cleaning my 3DS while my sister just wipes her hand across the screen to clean it and it's never been scratched before. I've been wanting to send my 3DS to get repaired and possibly get the rubber feat modded but I'm not sure if it's worth it. Because the warrenty if still activated, does it mean I won't even have to pay shipping and handeling? Also, does the mod really prevent the scratches?
I am going to call them tomorow (They are closed at 8. ) My question is: Can I still get it fixed if I don't have warrenty. I got the 3DS the day it came out, so I don't have warrenty... If they don't that would make me very upset. For a handheld device that cost I think $360 back when it was released, I expect there to be zero flaws. But... This one does, if they don't replace it with all my data, I will of gone from a very happy Nintendo fan... to a not so happy Nintendo fan. Please let me know! If not, I will find out tomorow!
You can most definately get it repaired although i cannot say if it will be free. It might be because that is a known hardware flaw, but the flaw can be prevented by putting a soft cloth inbetween the console when you are closing it.