This used to happen to me when I used my DSi. I always turned the system off and on and tried again. If that didn't work, I moved closer to the wi-fi point in my house. Hope this helps.

yeah the error code is right. I'm getting the same thing. But it isn't in the error code lookup thing.

I've been having the same problem as the OP (original poster), and tried the fix you have recommended here, and am still not having any luck.

The number you have entered does not appear to match any results. Please check the error code and verify that you have entered it correctly.

Please check our connection troubleshooting for assistance, byhttp://www.nintendo.com/consumer/wfc/en_na/ds/index.jsp Hope this helps

I had the same error code, 369014, show up on my DSi XL each time I tried to export photos to my FB account. I discovered the problem, I was trying to export photos while on the "SD Card" instead of the "System". As soon as I tried to export from the "System", no problem, no error code, the photos were sent successfully. I don't know if it is possible to move photos from the"SD Card" to the "System". Something to keep in mind if you want to export photos through your DSi XL. Hope this is helpful

Please don't bump old threads as it is not tolerated here. If you want to ask a question like that start a new thread. Thank you.

I am having this exact same problem. My system is the DSI XL. The error code is correct and I've tried everything you guys said that might help. My internet is working just fine also but still it refuses to connect. It almost worked but I didn't want that photo to be uploaded and when I chose another photo it said error again. It says: "Communication error. For help, visit support.nintendo.com. Error code: 369014" I went to support nintendo but its basically not giving enough info on what to do or hardly at all. I doubt its Facebook because it says, "Error communication" not, "Error connecting to Facebook." This is like the only way I can upload my photos because I don't have a SD slot built in my desktop to put my photos in. Seriously, I find this very disappointing. This is the only reason I made a Facebook because I thought I could upload my photos from my DSI. Nintendo need to fix this issue I don't find them any help at all. They should open up a Facebook page learning how to connect this correctly.

If this continues your dsi probobly need a system update. I had this problem and I updated my system and ist started working.

Hope this helps!