Hey guys i've bee enjoying my 3DS since launch! hopefully you guys have too, but I have some questions about my 3DS and if its normal.
1.) When my 3DS is opened and the 1st click happens the top part of the system still wobbles, is it supposed to be like that or is it supposed to stay still? (Noticed this was possibly harmful when I was playing Super Mario 3D Land and you try to shake the system when you get one of Princess Peaches letters.)
2.) Before I got screen protectors the top screen got two scratches due to the bottom screen when the system is closed shut. If I sent in my 3DS to Nintendo would they remove the scratches or replace the screen? This seems like a big design flaw.
3.) The "R" button on my 3DS got chipped and is missing part of the button, it works properly and is mostly a cosmetic thing but would they be gracious enough to replace it since its an eye sore and bugs me? lol
4.) If I send in my 3DS to possibly get the top screen replaced and to get the top part of the system to stop wobbling my ambassador status and previous downloaded games and videos would still be there when I got it back right? What if they decide to replace my system? Would they also transfer the data and games?
Any info would be great guys! Have a great one [=
1) After the click that you hear when you open up the system, it should take a small bit of effort to get the top screen to wobble. Although I cannot know the extent of your wobbling, the top screen is supposed to wobble when in any position other than the position that you get when you hear the click. If it wobbles no matter what position, then you will need a repair.
2) The design of the 3DS, and all the previous DS systems, makes it so that the bottom screen and top screen never actually come into contact with one another. Furthermore, both screens are flat and do not have anything on them that could scratch the other screen. It sounds like a foreign object scratched the screen, which can often happen. A repair is needed to correct this. Also, I doubt that Nintendo would replace the screen itself; they would most likely just replace the whole 3DS.
3) The warranty is limited, in that heavy physical damage to the system could void the warranty. It is completely up to Nintendo's discretion whether to fix the broken R button or not.
4) No matter what you send in the 3DS for, Nintendo will always transfer your downloaded games, downloaded videos, and ambassador status to the repaired 3DS.
It sounds like you should get a repair. To schedule a repair, and ask them more about the R button, please call Nintendo at 1800-255-3700 (6am-7pm, Pacific Time, 7 days a week).
1.) The 3DS screen does wobble slightly, even when in the locked position. This is normal, but if you find that it wobbles enough to affect gameplay, Nintendo recommends that you send it in for repair.
2.) You are correct. There is a design flaw in the 3DS where the raised edge of the bottom screen comes in contact with the wider top screen. Oil and dirt on this raised edge will transfer to the top screen. Normally, this can be cleaned off. Eventually, it may permanently mark top screen. Wipe off the raised edge of the bottom screen periodically to prevent the marks from appearing on the top screen. If the screen is permanently damaged, Nintendo will probably replace the 3DS rather than repair the screen (this is what they did for me, when I sent it in for a scratched screen).