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144,241 Views 68 Replies Last post: Apr 2, 2014 5:43 PM by JJ_LAT
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MAJOR_SCUD 2 posts since
Nov 17, 2012
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Nov 17, 2012 11:46 PM

Wii U cannot connect to WiFi

My Wii U can see my wireless network. When I select it and have it test connection, it fails every time. I've tried restarting the router, changing the security info, removing all security, and the Wii U will still refuse to connect.

 

I've also had it lockup when booting Black Ops 2 and I had to pull the power cord because even holding powere wouldn't turn off the system.

DBZAGM 1 posts since
Nov 18, 2012
Currently Being Moderated
Nov 18, 2012 12:45 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I'm also having the same problem, it did connect a few time but keep losing it within mintues.

K41Z0HELP 3 posts since
Nov 18, 2012
Currently Being Moderated
Nov 18, 2012 1:16 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I am experiencing this problem, too. My other consoles and hand-helds can connect, but it is only the Wii U that cannot connect.

UNIQUEJ 2 posts since
Nov 18, 2012
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Nov 18, 2012 2:17 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I'm on the same boat!!! What to do what to do??

GAMEDEV 1 posts since
Nov 18, 2012
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Nov 18, 2012 3:12 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

Ok so far heres what works, entering in everything manually.

 

 

1. Go into connection types, Hit "Manual Configuration"

 

2. Input your SSID

 

3. Input the correct security type, this is key.

 

4. Put your password in properly

 

5. For ip address "Do not auto obtain".

 

6. open up cmd in your computer, type in ipconfig

 

7. Now input that ip address but add 10 to the last number so "192.168.0.1" will be entered as "192.168.0.11"

 

8. Enter the rest of your info inside such as subnet mask and default gateway exactly as you see it in your ipconfig.

 

9. Now hit next, hit configure now for your DNS.  When asked about DNS hit "Dont auto obtain".

 

10. For the first server put in 8.8.8.8

 

11. For the second server put in 8.8.4.4

 

12. Hit Next, when asked about a proxy hit no proxy

 

13. Leave mtu as the default

 

14. it should work, if not check the ip and that it is the internet ip + 10.  Good luck

UNIQUEJ 2 posts since
Nov 18, 2012
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Nov 18, 2012 6:09 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

THANK YOU!! It worked!

TOMMMYINLA 1 posts since
Nov 18, 2012
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Nov 18, 2012 9:27 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

What if you have a Mac? I tried typing in "ipconfig" using the Terminal application and it gave me an error message.

 

I have a Time Capsule running WPA2 security. Every other device I have in the house. 3DS, Xbox, PS3, iPad, iPhone, Galaxy Tab - they connect without an issue.

 

Nintendo really dropped the ball with this.

CHAZPRIME 6 posts since
Nov 4, 2012
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Nov 18, 2012 9:42 AM in response to: TOMMMYINLA
Re: Wii U cannot connect to WiFi

For OSX, go to your network preferences and select the TCP/IP Pane. You're looking for Subnet mask and router addresses, the router is what the Wii U needs for the gateway setting.

TONYHAWKPRO07 1 posts since
Nov 18, 2012
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Nov 18, 2012 9:51 AM in response to: CHAZPRIME
Re: Wii U cannot connect to WiFi

So what would I put in for the gateway?

CHAZPRIME 6 posts since
Nov 4, 2012
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Nov 18, 2012 10:10 AM in response to: TONYHAWKPRO07
Re: Wii U cannot connect to WiFi

the "router" address is the gateway.

FREEZIEKO 1 posts since
Nov 18, 2012
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Nov 18, 2012 10:20 AM in response to: CHAZPRIME
Re: Wii U cannot connect to WiFi

Thanks!  This worked.  My Nintendo Customer Service rep told me that "Gateway" was my "IPv4" number.

POMPOUSDAWSON 2 posts since
Nov 18, 2012
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Nov 18, 2012 10:03 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thank you so much sir. This worked. Such bull that we had to do a manual entry. 

REXXOR 1 posts since
Nov 18, 2012
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Nov 18, 2012 10:53 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

This worked for me to connect to my wireless router but still failing to connect to the internet. Any help would be appreciated, been trying for a couple hours to get this working.

 

Router: Motorola SURFboard SBG6580

AUREROAM 2 posts since
Nov 18, 2012
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Nov 18, 2012 10:53 AM in response to: REXXOR
Re: Wii U cannot connect to WiFi

Still doesn't work! Please help, someone!

AUREROAM 2 posts since
Nov 18, 2012
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Nov 18, 2012 10:58 AM in response to: REXXOR
Re: Wii U cannot connect to WiFi

I have the same router.

 

Motorola Surfboard 6580.

LEAI 1 posts since
Nov 18, 2012
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Nov 18, 2012 12:17 PM in response to: REXXOR
Re: Wii U cannot connect to WiFi

Yeah, Same here! I have Motorola SURFboard SBG6580. Dosen't work...

REIYEKI 1 posts since
Nov 18, 2012
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Nov 18, 2012 3:18 PM in response to: LEAI
Re: Wii U cannot connect to WiFi

Had the same problem. Just got off the line with Nintendo Support. The answer is to go to your internet settings and change your password type from WEP to WPA2-PSK (AES) if you are using a motorolla surfboard. The Wii u seems to be automatically setting it up as a WEP. Change that, make sure your password is correct, and follow the manual IP / DNS input as listed above, and that should fix it.

CONCITY 1 posts since
May 12, 2013
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May 12, 2013 8:10 AM in response to: REXXOR
Re: Wii U cannot connect to WiFi

I've been online before using a LAN adaptor at my dorm.  But now it's Summer and my LAN adaptor is broken. I go to my mom's house trying to connect wireless and I'm having the same problem connecting through Wifi.  I followed those directions, and it connected to the network device but it didn't connect to the internet.

 

She has a Netgear router here.

MSSWEATMODE 1 posts since
Nov 18, 2012
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Nov 18, 2012 11:40 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

thank you so much this worked for me on my wii u and i have the surfboard router thank you so much

FORWARD913 1 posts since
Nov 18, 2012
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Nov 18, 2012 2:37 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thank you Gamedev! I have the surfboard router and was unable to connect until I followed your easy to understand, perfect instructions. I am for sure not a tech person, but I can follow instructions when they are in layman's terms!

I appreciate you taking the time to help us out~

LUIGIMO2000 2 posts since
Nov 18, 2012
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Nov 18, 2012 3:33 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

My Wii U is connecting to my router (Netgear CGD24G-100NAS) but not to the internet.  Any suggestions would be appreciated.  Thank you!

RARA77 1 posts since
Nov 18, 2012
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Nov 18, 2012 10:23 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

I have a Motorola SBG900 and I couldn't get it to work with the manual steps you guys listed, until I did the following:

 

1. Under the Gateway section of the SBG900 page, I had to also configure Port Forwarding, Port Triggers, and I setup a stactic dhcp lease. (not sure if all of these changes are necessary).
2. Inserted the DNS servers from the SBG900 Gateway, Status page. Instead of the Google DNS servers you listed, for the Connection Settings DNS information.
I can finally connect, and I am downloading the update slowly. The bar doesn't make any progress for awhile and you have to restart the update periodically.
Hope this helps someone else.
MEDIEM 5 posts since
Nov 18, 2012
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Nov 21, 2012 12:34 AM in response to: RARA77
Re: Wii U cannot connect to WiFi

I have the same router, but doing just step 2 doesn't help me. Could you tell me what all you changed/added?

 

 

EDIT: I had entered the Wii U as a NAT passthrough. When I deleted it and added it as a DHCP lease, it worked.

LUIGIMO2000 2 posts since
Nov 18, 2012
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Nov 19, 2012 1:08 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thank you, I finally was able to connect to the internet!  I just wanted to point out that it is the IPv4 Address that has to have 10 added to the last number.

MIKEGD4ME 1 posts since
Dec 2, 2012
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Dec 2, 2012 8:28 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

My router uses an ipv6 IP address.  Are there Any solutions for that?

VGUERIN 1 posts since
Dec 6, 2012
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Dec 6, 2012 10:24 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thanks, I have never had to manually tweek so many things to configure any of the things on my wifi network. After giving up and searching the forums, your config worked flawlessly.

 

P.S. Motorola Surfboard

 

Message was edited by: VGUERIN

JOSHUA315 1 posts since
Dec 18, 2012
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Dec 18, 2012 5:21 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

I followed the manual set up instructions that were originally posted and it worked, my Wii U connects to my ubee DDW3611 wireless modem but not the internet. I've tried a few things but not sure what else to do at this point, my security is set at WEP. Any assistance or guidance would be greatly appreciated! THANK YOU!

PATTWALL 1 posts since
Dec 26, 2012
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Dec 26, 2012 2:13 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thanks GAMEDEV!!  After a *very* frustrating 24 hours of trying, your solution worked.  :-)

LINK976 3 posts since
Dec 27, 2012
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Dec 28, 2012 7:07 AM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thank You Thank You you are so smart!! It Worked!!!

BONEZAH 2 posts since
Feb 10, 2013
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Feb 11, 2013 6:05 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

It did not work for me. I am still getting error codes for everything except the internet browser. Connection test works every time, but it will not let me on the Estore or any other internet using options.

CLAUDIO_ITORRES 1 posts since
Aug 18, 2013
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Aug 18, 2013 7:06 PM in response to: GAMEDEV
Re: Wii U cannot connect to WiFi

Thanks you. Worked perfect!

PAUL074 2 posts since
Nov 19, 2012
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Nov 19, 2012 3:47 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

nothing worked for me on here, I  had to download Connectify and set up a hotspot from my computers net  connection and was able to connect to that.

 

http://www.connectify.me/hotspot/

AUTOSAVER1 635 posts since
Apr 2, 2010
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Nov 20, 2012 2:27 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I'd like to stress this more.

 

ADD 10 TO THE IPV4 NUMBER, NOT YOUR GATEWAY.

 

Worked after I did so, I kept adding 10 to the router IP.

CITYZENY 9 posts since
Nov 20, 2012
Currently Being Moderated
Nov 20, 2012 7:11 PM in response to: AUTOSAVER1
Re: Wii U cannot connect to WiFi

And just to explain what's going on with this IPV4 number:

 

You need to choose a unique address that isn't used by any other device on your network.

Only the last (4th) part of the address should change.

That number needs to be between 1 and 254 (inclusive) and can't be the same as the gateway/router address

or, as I said, the same as any other device's address.

 

Most people have fewer than 10 devices, so that's why adding 10 usually works fine.  You can add more,

so long as you don't exceed 254.

 

If you really want to be safe, you can check your router's DHCP configuration and see what range of numbers

it is using, and then choose a number that's not in that range (and still satisfies the other requirements

mentioned above).

 

For instance, if DHCP is configured to assign up to 50 addresses starting at 10, then you know that

addresses 10 - 59 might be taken up by DHCP, so you can safely use an address such as 100.

Of course, check with other network users and make sure they aren't also using a similar manual

address.  You can sometimes look at the router's list of LAN clients, though this might not always

be complete (it only shows devices that were recently active).

JMAC50 1 posts since
Nov 21, 2012
Currently Being Moderated
Nov 21, 2012 11:52 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I am also having an issue connecting my Wii U Deluxe edition to the internet. I followed the directions as indicated here and I am still having issues connecting to the internet.  After running a connection test it passes connecting to the network and internet but fails when attempting to update the console software.

 

Any additional suggestions on how to fix this?  No issues with other wireless devices in the house.

 

Thanks!

RDUPUCKS 1 posts since
Nov 21, 2012
Currently Being Moderated
Nov 21, 2012 2:38 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

i get same thing as guy above me please help 

STEVE1677 1 posts since
Nov 21, 2012
Currently Being Moderated
Nov 21, 2012 7:09 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

This is just not working for me !!!

 

Here's how my network is setup

 

SSID = Invisible (Also turned it on VISIBLE)

MAC Filtering = ON (Wii U MAC ADDRESS ADDED) >>> Tried it turned OFF

ALL IP's are manual ... EX: Default Gateway is 10.10.12.254

                                                             PC1 10.10.12.1

                                                             PC2 10.10.12.2

                                                             PC3 10.10.12.3

                                                             PS3 10.10.12.4

                                                              Wii 10.10.12.5

                                                   Cell Phone 10.10.12.6

                                                           Wii U 10.10.12.7 (Tried 10.10.12.11)

 

DNS = 10.10.12.254 (Tried the google ones 8.8.8.8 and 8.8.4.4 and even my isp DNS)

Subnet = 255.255.255.0

Security = WPA / AES

 

Im on the third floor where i live and when i go all the way downstairs, my cell phone is still connected to the network.

 

 

With the Wii U which is 6 or 7 feet away from the router i can connect to the router (Green check mark) but the internet connection fails.

HITMAN88 14 posts since
Nov 24, 2012
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Nov 26, 2012 8:33 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I'm actually having an issue where Miiverse and Eshop will just keep loading and loading and loading.  The web browswer works, but eshop often gives me a 111-9000 error, while Miiverse will often bring up these weirdly displayed hyperlink scripts for the forums but not let me click on anything.  Miiverse will also often drop me from my router and my router from the internet when trying to load up.  It's strange because its only happening with these applications so I'm not sure if I should try and change my network settings based on some of the feedback in this thread?  I was able to do the Day 1 patch and even update some games as well.

ALEX762 970 posts since
Jul 23, 2012
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Dec 2, 2012 9:32 AM in response to: HITMAN88
Re: Wii U cannot connect to WiFi

I think you do have to change some networks and you should start a new dissscusion this one already has to many posts.

PATRIOTA 9 posts since
Dec 1, 2012
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Dec 2, 2012 8:57 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

Apparently my modem is not compatible at all. Even with the manual setup it wont connect. Luckily I could make my laptop a hotspot and the connection works fine.

 

My router/modem is a Motoroa SBG900. I went through the settings, through everything, and it never worked. I honestly don't know what could be causing the issue because everything else (phone, iPad 2, 3DS, laptop, etc connect fine)

ERWIN_ASAF 2 posts since
Dec 4, 2012
Currently Being Moderated
Dec 4, 2012 5:58 PM in response to: PATRIOTA
Re: Wii U cannot connect to WiFi

I just posted a tutorial specific for the Motorola SBG900 router. Hope it helps you.

ENTDOC18 3 posts since
Dec 15, 2012
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Dec 15, 2012 12:58 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I have the same problem. My WiiU can connect to my modem/router (Actiontech GT724WG) but not to the internet. I've wasted a ridiculous amount of time on the phone with Nintendo tech support but they can't help. They blame my router (which I got from my ISP) and asked me to call my ISP-who couldn't help me.

Any suggestions? Is this a compatability issue which could be solved by just getting a different router?

MADEINBEATS 20 posts since
Dec 7, 2012
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Dec 15, 2012 1:34 PM in response to: ENTDOC18
Re: Wii U cannot connect to WiFi

if a wide array of other wi-fi enabled equipment works on your router, then it would be nintendo's fault. stick to your guns. nintendo needs to admit their wi-fi drivers are absolutely diabolical.

ONE-OF-THREE 4,759 posts since
Apr 1, 2010
Currently Being Moderated
Dec 15, 2012 2:32 PM in response to: ENTDOC18
Re: Wii U cannot connect to WiFi

ENTDOC18  wrote:

 

I have the same problem. My WiiU can connect to my modem/router (Actiontech GT724WG) but not to the internet. I've wasted a ridiculous amount of time on the phone with Nintendo tech support but they can't help. They blame my router (which I got from my ISP) and asked me to call my ISP-who couldn't help me.

Any suggestions? Is this a compatability issue which could be solved by just getting a different router?

http://www.nintendo.com/consumer/wfc/en_na/routers/index.jsp

 

http://www.nintendo.com/consumer/wfc/en_na/routers/Actiontec/index.jsp

 

While "Actiontech" wireless routers have been tested and found to be compatible with Nintendo products, unfortunately your exact model number isn't listed, but the "701-WG" and "704-WG" are, so it could perhaps be some type of "driver" problem that MADEINBEATS eluded to.

 

But not with Nintendo's "wi-fi drivers", perhaps with your wireless router instead, so if the service representative didn't mention this and sorry if I am wasting more of your time, perhaps try updating the Actiontech GT724WG drivers to see if that might help.

 

But if still no luck, one way to test to see where the problem might be, with the Wii U itself, your wireless router, type of Internet, or something else with your connection set up, would be to take the Wii U to a friend or family member's home and see what happen when you connect to their Internet.

 

It might be worth trying, especially if they have a completely different set up than what you have, both in the wireless router/security and in the ISP that they might use.

ENTDOC18 3 posts since
Dec 15, 2012
Currently Being Moderated
Dec 19, 2012 8:37 AM in response to: ONE-OF-THREE
Re: Wii U cannot connect to WiFi

I ended up solving the problem (so far) very simply. I changed the security setting on my router from WPA+WPA2 to just WPA.

Now couldn't Nintendo tech support have suggested the same thing?

ATARIBOY 18 posts since
Dec 19, 2012
Currently Being Moderated
Dec 19, 2012 8:10 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

ENTDOC18

 

Which model of router do you have????

ENTDOC18 3 posts since
Dec 15, 2012
Currently Being Moderated
Dec 20, 2012 11:30 AM in response to: ATARIBOY
Re: Wii U cannot connect to WiFi

GT724WR.  Good luck!

KELLBONES 1 posts since
Dec 26, 2012
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Dec 26, 2012 3:07 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I have tried everything under the sun to get the Wii U to connect to the Internet. It took hours just to get it configured to acknowledge my router. I managed to get it connected to the Internet by making my laptop a hotspot, but that’s incredibly slow and unreliable. I thought that if I could do that and get the update installed that maybe my wifi woes would be fixed, but alas – still nothing. I have done everything I can find online – manually entering the info, changing the DNS, messing with my router settings. The only thing I haven’t done is buy a LAN cable (well, I did, but it wasn’t recognized as one) to try it out wired.

 

Is there any other suggestions at all – anything – that anyone can think of? I have a Motorola SBG6580. I even turned off all other devices in my entire house and moved the Wii U to sit right next to the router and it still doesn’t connect. I get a different error code every time I try again (103-2001, 103-2004, etc.).

WGM 1 posts since
Dec 28, 2012
Currently Being Moderated
Dec 28, 2012 11:51 AM in response to: KELLBONES
Re: Wii U cannot connect to WiFi

I read this post and solved the connection error to my router

 

HOWEVER I STILL CANNOT CONNECT TO THE INTERNET?!?

 

 

 

I am using a Netgear router model CG3101D

 

router setting 'WPA auto'

 

On the Wii U I can only set WPA2-PSK[AES] or WPA-PSK[TKIP] etc but I guess WPA Auto will adjust?

 

I also disabled the firewall on my router temporarily without any luck.

 

 

I set all the manual settings as suggested (and with that I am now able to connect to the router at least)

I can also find the device in the connected devices list in my router setup.

 

The only thing I can see that is not compatible is MTU on router is set to '0' and on Wii U is 1500.

 

 

I cannot set the Wii U MTU to less than a certain number (I cannot remember exactly but something like 526 or 256)

 

 

I am reluctant to change too many settings on my router as I have 15 devices connected which are all working and I do not want to mess this up or have to reconfigure them all.

 

 

Any further help available??

 

Many thanks!

JOED1124 1 posts since
Dec 28, 2012
Currently Being Moderated
Dec 28, 2012 2:58 PM in response to: KELLBONES
Re: Wii U cannot connect to WiFi

I also have the Motorol SBG6580 and had a ton of trouble getting internet connection, but after hours of reading these forums and trying everything I finally got it.  What everyone says in the posts above about entering the settings manually is correct, so follow those, but heres what I found to be the main problem;

 

When you type in your IP as 192.168.0.1 (or whatever yours may be), the feild auto-populates out to 3 digits, meaning that same number will show up as 192.168.000.001.    If you want 192.168.0.1, you need to enter each number so it reads 192.168.000.100.  This happens to the gateway too so make sure your typing this in correctly.  Adding the +10 may help, so in that case you would try 192.168.000.110, but you can really use anything.  I tried 192.168.000.250 and thats what worked for me. 

 

As for the DNS, you can use the primary and secondary that you would find using ipconfig/all, but I just used one suggestion in a help post = 8.8.8.8 (008.008.008.008) and 8.8.4.4 (008.008.004.004)

 

 

Good Luck.

DARK_NESS 115 posts since
Apr 22, 2010
Currently Being Moderated
Dec 28, 2012 3:49 PM in response to: JOED1124
Re: Wii U cannot connect to WiFi

what i did was update the router firmwire and it works. it was issue with everything that's trying to connect to the router, so that's what I did... just fine the update for the brand of the router and model which can be found on the back of the router.

GILLRICE 5 posts since
Dec 29, 2012
Currently Being Moderated
Dec 29, 2012 5:26 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

Ok. I really need help. I am ready to throw this system out the window. I cannot connect to the Internet at all. I don't know how many times I've tried this adding 10 to the ip, not adding 10, changing the dns numbers... 8.8.8.8, 8.8.4.4, etc etc. I can't even get it to connect to the router. I've never even seen a green check mark! It doesn't even try to connect, just straight up red X within a second as soon as I configure all my info. I tried to add my MAC address of the Wii U to my router allow list, turned off the security on my router, etc. tried to connect it at a different house with a different Internet connection.... I don't know what else to try. It will connect through a hot spot on my phone but I can't do the huge first update through my phone without it taking days and racking up my cellphone bill. This is absolutely ridiculous. I don't understand why everything is so hard. Can't connect to the Internet, can't connect a simple second controller to the console (that is another story), nothing. I can connect my 3ds and Wii to the internet just fine so I know Nintendo can do better!. I just don't see the point of having a pretty much useless system... Yeah I can play my games but I want to enjoy downloads, apps, UPDATES would be the most beneficial. Sorry I am ranting but I can't believe how hard and how frustrating this is. If anyone has any tips for the Internet connection please help me. I have no idea what to do, I am going insane with this!

 

If I buy a Wii U LAN adapter will it work with the Wii U?

ONE-OF-THREE 4,759 posts since
Apr 1, 2010
Currently Being Moderated
Dec 29, 2012 5:16 PM in response to: GILLRICE
Re: Wii U cannot connect to WiFi

GILLRICE  wrote:

 

Ok. I really need help. I am ready to throw this system out the window. I cannot connect to the Internet at all. I don't know how many times I've tried this adding 10 to the ip, not adding 10, changing the dns numbers... 8.8.8.8, 8.8.4.4, etc etc. I can't even get it to connect to the router. I've never even seen a green check mark! It doesn't even try to connect, just straight up red X within a second as soon as I configure all my info. I tried to add my MAC address of the Wii U to my router allow list, turned off the security on my router, etc. tried to connect it at a different house with a different Internet connection.... I don't know what else to try. It will connect through a hot spot on my phone but I can't do the huge first update through my phone without it taking days and racking up my cellphone bill. This is absolutely ridiculous. I don't understand why everything is so hard. Can't connect to the Internet, can't connect a simple second controller to the console (that is another story), nothing. I can connect my 3ds and Wii to the internet just fine so I know Nintendo can do better!. I just don't see the point of having a pretty much useless system... Yeah I can play my games but I want to enjoy downloads, apps, UPDATES would be the most beneficial. Sorry I am ranting but I can't believe how hard and how frustrating this is. If anyone has any tips for the Internet connection please help me. I have no idea what to do, I am going insane with this!

I am really sorry you are having so much trouble with your Wii U, perhaps since it sounds like you have tried most everything to get it to connect, you should give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, and one of the service representatives will be able to do some over the phone troubleshooting that will hopefully determine what the problem is, and then patiently talk you through any needed steps to correct this.

 

And they will also be able to figure out why you are unable to connect a second controller to your console too.

GILLRICE 5 posts since
Dec 29, 2012
Currently Being Moderated
Dec 29, 2012 5:28 PM in response to: ONE-OF-THREE
Re: Wii U cannot connect to WiFi

I hope so too. I will give them a call tomorrow and see if they have any tricks up their sleeves. Thank you for replying!

NOXENIV 6 posts since
Dec 30, 2012
Currently Being Moderated
Dec 30, 2012 8:08 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

None of these worked for me. I have an Xfinity router/modem. I've tried everything wether its adding +10 to the last numbers of the ip and making the DNS 4.2.2.2 and 4.2.2.1 and 8.8.8.8 and 8.8.2.2. None of these worked, and I'm suspecting that it could be the Wii U that's the problem since everything else can connect to my router but that. Any help?

PRITOMDUTTA 1 posts since
Mar 2, 2013
Currently Being Moderated
Mar 3, 2013 9:36 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

My solution I kinda like gamedvs but not fully so u do all the following as gamedev said but for

The dns go to cmd and type ipconfig/all and look for dns servers and type them in for dns on the wiiu

You shold put you're dns not mine!!! If it doesn't work add 10 to your ip till it works

And ps I use a Cisco router model DCP 3825 if it still doesn't work well sorry I can't help with that

 

***Edited to remove DNS information.***

 

Message was edited by: NOA_TECH_MIKA

GAMEKENB 1 posts since
Mar 6, 2013
Currently Being Moderated
Mar 6, 2013 6:23 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

Does anyone think this is a result of the small update that happened a few days ago? My Wii U was working fine since I purchased it, until after the update.

It will NOT connect to my xfinity router now.

 

 

*update*

 

I downloaded an app called wifi analyzer on Google Play (android tablet).

I have a LOT of wifi networks in my neighborhood, so I changed the channel on the xfinity router to 11 (it was set to auto)

and my Wii U WILL connect to xfinity now. Maybe this will help some of you. Good luck!

 

*update*

 

Message was edited by: GAMEKENB

OCCARINASERANATOR95 3 posts since
May 22, 2013
Currently Being Moderated
May 22, 2013 5:46 PM in response to: GAMEKENB
Re: Wii U cannot connect to WiFi

Yeah my Wii U also hasn't been connecting to the internet ever since the new 3.0.1 update.

OCCARINASERANATOR95 3 posts since
May 22, 2013
Currently Being Moderated
May 22, 2013 5:44 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

My Wii U hasn't been connecting to my router since the new 3.0.1 update

PAULOMAZZER 2 posts since
May 26, 2013
Currently Being Moderated
Jun 5, 2013 6:54 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

Same problem here. Did ssid dns thinguie...Internet disconnects every 5 minutes or so, its annoing. FIX it nintendo, Wii u has a wifi thats worst then the wii. I payed alot of money for this to not work !

 

***Edited to remove inappropriate language. Please watch the content of your posts and refrain from cursing or using other obscenities.***

 

Message was edited by: NOA_TECH_MIKA

SJBERLYANT 1 posts since
Jun 16, 2013
Currently Being Moderated
Jun 16, 2013 12:48 PM in response to: PAULOMAZZER
Re: Wii U cannot connect to WiFi

Same exact problem here. This is awful. I even tried to use my phone to tether, nada. Hopefully Nintendo can fix it soon.

GILLRICE 5 posts since
Dec 29, 2012
Currently Being Moderated
Jun 17, 2013 3:49 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

This dang Wii U. I got this for Christmas and have been continuously trying to connect it to the internet. I have tried EVERYTHING...and I mean everything. it will not connect. I've tried manually inputting it like how it says to do it online, I've tried changing router settings, etc. I've literally tried everything I have found on the internet. The Wii U will connect to my iPhone internet if I use it as a hotspot but not the router. So I know it can do it. It's just absolutely ridiculous. I don't even play the thing because I get so mad that I can't use it to its full potential here. I haven't even been able to update it at all. Should I send it to Nintedo or what? This is so stupid. My Wii, 3ds, ds, ps3, xbox all connect just fine.
Advice please...

ONE-OF-THREE 4,759 posts since
Apr 1, 2010
Currently Being Moderated
Jun 17, 2013 3:58 PM in response to: GILLRICE
Re: Wii U cannot connect to WiFi

GILLRICE  wrote:

 

This dang Wii U. I got this for Christmas and have been continuously trying to connect it to the internet. I have tried EVERYTHING...and I mean everything. it will not connect. I've tried manually inputting it like how it says to do it online, I've tried changing router settings, etc. I've literally tried everything I have found on the internet. The Wii U will connect to my iPhone internet if I use it as a hotspot but not the router. So I know it can do it. It's just absolutely ridiculous. I don't even play the thing because I get so mad that I can't use it to its full potential here. I haven't even been able to update it at all. Should I send it to Nintedo or what? This is so stupid. My Wii, 3ds, ds, ps3, xbox all connect just fine.
Advice please...

Probably at this point you should give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, and then one of the service representatives can do some over the phone troubleshooting with you to determine what the problem might be, and then talk you through any needed steps to correct this.

 

And then, if your Wii U console still is unable to connect to your wireless router, perhaps the console does need some sort of repair, and they can set that up for you at the same time.

LINK_CLOUDFFVII 2 posts since
Jul 7, 2013
Currently Being Moderated
Jul 7, 2013 9:50 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

I understand your frustration as I too was unable to do a multitude of things via wifi (connect to the eShop, Netflix, download a simple game update, etc) without my signal dropping... Many people have suggested that I hard-wire my Wii U to my router, but guess what? The whole point of creating a wireless network is to take advantage of having your wireless router in a central location (ideally) in the house (making it fairly accessible to other devices) and your wireless device separate and remotely from your access point.

 

So after much frustration and headaches I came up with a reasonable solution that won't cost an arm and a leg and won't require you to relocate either the Wii U or your wireless router.This cost about $50 all together and it only took about an hour (trip to the store for parts and setup). So if you are willing to have a bit of patience I believe that this will work for you too.

 

The first item that I bought (found at my local Wal-Mart) was the "TP-LINK 150Mbps Wireless N Mini Pocket Router Model No. TL-WR700N. This was $29.99 + Tax. The reason this item was important was because I realized that this little guy could work as a router, a repeater, a bridge, an access point, and my favorite and most important part of all a Client Adapter. Essentially the description it gives is as follows, "Give wired-only devices access to an existing Wi-FI network."

 

image-5.jpeg

image-1.jpeg

 

I understand that the Wii U is not a wired-ony device, but in order to make this solution work you will need to turn the Wii U into just that. So we will find out exactly how to do that in the next step. The reason for this is because the Wi-Fi chip that is built into the Wii U is not all that great as countless forums have proven this to be the case. Hopefully they will consider this when the Wii U gets a makeover later on in the console's life as so many other Nintendo systems have done before in the past.

 

The second item we need can be found at your local Best Buy.This is the "Rocketfish Gaming Nintendo Wii LAN adaptor." So a couple of things to point out with this nifty little gadget is that it is in fact compatible with both the Wii and its successor the Wii U. Also I believe that you can only find this at Best Buy or bestbuy.com as they are the parent company of all Rocket Fish accessories. This ran a total of $19.99 + tax. We will now tie this back into the earlier point of turning your Wii U into a wired-only device.

 

image.jpeg

 

The reason this is so important is because this item will take the place of your Wii U's internet port essentially bypassing the internal Wii U wireless chip and instead replacing it with a two-fold solution. In other words, you will be plugging in your "Rocketfish Gaming Nintendo Wii LAN adaptor" into one of the USB ports located on the back of your Nintendo Wii U. Next you will plug the LAN adaptor into your "TP-LINK 150Mbps Wireless N Mini Pocket Router" using a supplied CAT-5 ethernet cable. And just like that you now have an external Wi-Fi connection that does not require you to move any devices and eliminates the need to use the Wii U's internal Wi-Fi chip.

 

Rocketfish Gaming Nintendo LAN adaptor

image-3.jpeg

TP-LINK 150Mbps Wireless N Mini Pocket Router

image-2.jpeg

LAN adaptor plugged into TP-LINK Mini Router (setup as Client Adaptor Mode) via CAT-5 cable.

image-4.jpeg

And just like that you now have an external Wi-Fi connection that does not require you to move any devices and eliminates the need to use the Wii U's internal Wi-Fi chip.

 

****As a side note you will need to program the TP-LINK 150Mbps Wireless N Mini Pocket Router before you begin installation. The easiest way to do this is by pluggin the device into an outlet and logging on to the router's default broadcast SSID. Simply grab the nearest laptop or Wi-FI enabled PC or Mac and bring up the Wi-Fi Utility. Essentially what you need to do is find the default broadcast SSID which in this case was "TP-LINK_C6906F." The password might be different for each unit, but it does come printed on a handy little card.

 

image-10.jpeg

 

Next you will need to follow the instructions very carefully. Once you have logged onto the default broadcast SSID, which in this case was "TP-LINK_C6906F, you will need to pull up your internet browser and type in the following address: http://tplinklogin.net. Before access is granted you will need to be authenticated. The username and passwords in this case will be admin and admin respectively.

 

image-7.jpeg

Now once you are inside the "Web Management Page" you will be prompted to Select a Mode. In this particular case we want to select ***Client***.

 

image-8.jpeg

 

Once you have selected the Client mode you will then hit next and it will ask you if you want to reboot in which you will reply yes and proceed to the last step.

 

image-9.jpeg

Once you have the LAN adaptor plugged into TP-LINK Mini Router (setup as Client Adaptor Mode) via CAT-5 cable you will need to do the final step. Turn on the Wii U and go to System Settings > Internet > Connect to the Internet > (Press "Y" in the upper left hand corner to bring up the Connection Types > Lastly Click Wired Connection. It should then test the connection and as long as you followed my instructions earlier it should display the following message...

 

The Connection Test was Successful... Congratulations!!! You can now stream information wirelessly to your Wii U without a fear of dropping signals or having to rearrange your entire Wi-Fi setup in your home or apartment.

ZEESHANAAYAN 11 posts since
Aug 14, 2013
Currently Being Moderated
Aug 19, 2013 4:54 AM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

These all picture is very support to uderstand the post

JJ_LAT 2 posts since
Apr 2, 2014
Currently Being Moderated
Apr 2, 2014 5:07 PM in response to: MAJOR_SCUD
Re: Wii U cannot connect to WiFi

So this post was started 7 months ago, it is now April 2, 2014... I just bought a Wii U yesterday because I heard of the release of Mario Kart 8, in 7 months time you think they would have fixed the wifi issues, I have tried every fix on here to get the wifi working, nothing works. I just ordered the Wii Ethernet adapter because I'm sick of this wifi ****, it never connects. This is quite pathetic.

ONE-OF-THREE 4,759 posts since
Apr 1, 2010
Currently Being Moderated
Apr 2, 2014 5:24 PM in response to: JJ_LAT
Re: Wii U cannot connect to WiFi

JJ_LAT  wrote:

 

So this post was started 7 months ago, it is now April 2, 2014... I just bought a Wii U yesterday because I heard of the release of Mario Kart 8, in 7 months time you think they would have fixed the wifi issues, I have tried every fix on here to get the wifi working, nothing works. I just ordered the Wii Ethernet adapter because I'm sick of this wifi, it never connects. This is quite pathetic.

Perhaps you might want to give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, and one of the service representatives can do some over the phone troubleshooting to determine exactly what the problem(s) might be, and then talk you through any needed steps to correct this.

JJ_LAT 2 posts since
Apr 2, 2014
Currently Being Moderated
Apr 2, 2014 5:43 PM in response to: ONE-OF-THREE
Re: Wii U cannot connect to WiFi

Better idea, I'm not gonna touch the thing until I get the LAN adapter, if that doesn't work then I'll contact nintendo. Any trouble beyond that and that's what eBay is for.

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