From the time I first started it up, did the software download, synced the game pad I've had nothing but problems. If I'm on the homescreen or a setting page the game pad freezes up. It still plays music but nothing works. None of the buttons nor the touch screen. I've tried to play the first level in the Super Mario Bros game but I can't get through it without the game pad freezing. While I'm playing a game it pops up the message "Unable to communicate with the Wii U GamePad. Please check the Wii U Gamepad screen. If the Wii U Gamepad battery has run low, please recharge it". This is displayed on the TV and the Gamepad. The battery is fully charged. The only way I can unfreeze it is hold the power button on the game pad until it goes off (not the console), then hit the power button to turn the pad back on. Works for a minute or so then back to square one.
Software is up to date
I am sitting approximately 6 feet from the console, but I've also tried sitting right next to it.
I've been having the exact same problem. Like i play Mario Chase with friends and all of a sudden, Mario continues going the direction he was in and the gamepad won't do anything while all the wiimotes work fine. It's only after a few seconds that the "Can't connect to gamepad" screen comes up. That's ended a few games too early and I can't get very far in other single player games since it causes me to lose before then.
I even called Nintendo, sent in my Gamepad, got a new one, and it still freezes so it's definitely a software problem. I plan on calling again, but I probably won't send anything in until after my Xmas break.
(One of my friends did discover that if you go to the homescreen with a wiimote, that the gamepad will connect again without having to turn it off an on. Not a permanent fix, but it's a lot faster than turning it off and on. So for the time being, just keep an extra wiimote near you to quickly press in case it freezes up. Although, that won't work on games like AC3 since wiimotes don't work.)
I just got my Wii U and started experiencing the exact same problem. I figured that in order to wirelessly beam the video to the game pad that the Wii U must be using some sort of spread spectrum wireless technology. It made sense to me that it constantly losing connection would be a result of some sort of interferance.
I had my Wii U directly next to my AV receiever so I moved it so that it was about 2 feet away and it didn't lose the connectin quite as quickly. So to verify that the reciever was in fact the problem I completely unplugged it and connected the HDMI cable directly to the TV.
I haven't had a problem since.
My recommendation to you is to locate and elliminate the source of the interferance in and around your Wii U. Hopefully the source isn't your TV or something.
I'm toying with the idea of putting up some aluminum foil walls in between the Wii U and my receiver to see if that fixes the problem so that I can use both still.
Well nevermind. Right after I got done typing the previous reply it started losing connection again and I still have my receiver disconnected.
I still think it might be due to some sort of interferance, but that being said the Wii U should be able to compensate by switching to a different channel or something.
I'm going to try it in my bedroom tomorrow and see if it has the same problem in there.
I'll keep you posted.
Here's a few steps to fix this issue I had the same problem a few times usually after my power has been off.
1. Turn off the Wii U and unplug it from the power point for 15 to 20 seconds.
2. Turn the Wii U back on select your Mii then press the home window key.
3. Hold down Y and B on the game pad for 5~10 seconds in the home key screen and it should ask if you want to restore it to factory default, restore it then do the Y and B thing again and calibrate it.
After I did all that mine was working again 100% fine with no freezes or dc. It occured again after I lost power for a bit but via this method is easily resolved.
NOTE: Restoring gamepad to default/factory will not make you lose any Wii U info/saves/games etc. it's for the gamepad only.
I tried what you recommended and unfortunantly it didn't do anything for me. Literally as soon as I had finished calibrating the game pad it lost the connection. I tried it a second time and was able to launch Nintendoland but by the time the menu for the game had loaded the screen was no longer responsive.
It's so weird because the gamepad has no problem maintaining the video signal. The only problem is the connection for the controls. The Wii U itself only complains when I'm in a game, if i'm in a menu somewhere that doesn't require a constant feed of user input it doesn't tell me that it lost contact with the gamepad. Even weirder is I can use a wiimote to go from Nintendoland back to the Wii U home screen without resetting the gamepad and then the connection to the game pad will be magically restored.
I'm really starting to wonder if it's a hardware problem or something. none of my wiimotes have a problem and I assume that aside from the touchscreen interface that the gamepad is basically two wiimotes and nunchucks. I'm going to try giving Nintendo a call tomorrow or after christmas. We'll see what happens.
I'm also considering taking the whole thing over to my friends house. He also has a Wii U and has zero problems. I was going to try to use his game pad with my Wii U and my game pad with his and see what happens. If it IS an interferance problem then his house obviously is interferance free, but if it's some hardware/software problem that is affecting some units then it should still be present in one of the two combinations after syncing the gamepads to the other Wii U.
I'll keep you posted on my results.
I don't think it's the gamepad that is the problem. I had called Nintendo and sent in my gamepad to be fixed. I got a new gamepad in return (the note attached said they couldn't repeat the problems) and the same thing happened so whatever is causing this is something wrong with the Wii U console itself. So you can try switching gamepads with ur friend's but I don't think it'll do anything.
Yeah that was going to be the goal behind the exercise. I wasn't going to simply switch gamepads. I was going to play both his and mine with the other one's gamepad. By doing this my hope was to diagnose where the problem lies if it is indeed a hardware problem. It's possible that it is actually some form of interference in or around my house and everything will be fine at his house.
I'm not sure when we will both be available to play around with it due to the holidays, but at some point in the next week or two I'll be testing it out.
So I got a chance to test my gamepad and Wii U with my friend's gamepad and Wii U today.
The first test was to reproduce the connection loss with just my hardware. That happened fairly quickly, eliminating interference from the list of possible causes since my friend's hardware has no such problems in his house.
Then we tested his Wii U with my gamepad. No problems.
Finally we testing my Wii U with his gamepad. The same connection loss happend, proving that the problem lies with the console itself.
After spending an hour on hold I was finally able to speak with a nintendo rep, they emailed me a prepaid UPS return label and I should have a fixed Wii U console in 1.5 - 2 weeks.
Fingers crossed that they can reproduce the issue before saying that there isn't a problem (since it's fairly random and sometimes takes a while to fail) and that they can then fix the issue.
I'll let you know how it goes in a couple weeks.
Not yet, unfortunately. I shipped my Wii U on Thursday 12/27 and Nintendo didn't receive it until Friday 01/04.
Then on Tuesday 01/08 they told me that they couldn't reproduce the issue and requested that I also send them my GamePad.
So I shipped the GamePad the following day (Wednesday 01/09) and they just received it today (Tuesday 01/15). So hopefully I'll hear something on Thursday 01/17.
I assume that they have a simple diagnostic program that gets run and my connectivity issue is quite random and inconsistant. So I explained to them in even more detail the entire problem and situations where it loses the connection and how it loses the connection.
I'm going to be kind of upset if they tell me that they couldn't reproduce the problem again. They just need to play with it like a normal person would or watch a movie or just leave it on for an extended period of time and the connection will eventually drop.
I'll update when I hear back from them later in the week.
***Edited to remove censor bypass.***
Message was edited by: NOA_TECH_JOE
Ok. I hope they see the issue and can fix it. It's almost impossible to play some single player games because of this. I have a Wii U controller pro, but the whole thing about the Wii U was the gamepad.
A Wii U with a different serial number is on it's way to my house. It should arrive on Monday.
I have no details as to the cause of the problem, although I'm toying with the idea of calling them to see if they can tell me.
Hopefully this new system and gamepad work and I won't have anymore problems.
Finally have a working Wii U.
They sent back my original GamePad along with a brand new Wii U.
Thus far I have had zero problems with this new unit. I was able to transfer my saved data back onto the unit from my USB drive and have played a few games all without losing my connection.
Hi, my console is a Zombie U Deluxe Edition
I can play new super marios bros wii u, mario kart (wii), zombie u without freezing
but when it comes to batman and walking dead (survival instinct) it freezes always in the same cut scene.
Batman after catwoman opens the safe, the cut scene has no sound and then a black screen and walking dead after I follow the trail of blood in the very beginning of the game, meet some guy and black screen.
Sometimes I can access the home button and click the wii u menu but it never goes there.
I've called Nintendo and the woman said to delete the data games, after done that batman froze in other point, 5 seconds after the point it usually freezes but walking dead froze in the same point.
Should I send it to Nintendo?
I'll try to run those games in another wii u console, I'll go to a GameStop store to see if they help me anyhow.
It's running firmware 2.13U and it has no internet connection.