Every time I try to play "New Super Mario Bros" on this brand new nintendo 3ds, the system crashes and displays the error: An error has occurred. Hold down the POWER Button to turn off the power, then turn it on and try again. For help, visit support.nintendo.com."
Now all the "help" I could find was to update the system, which I did. Still happens, thinking it was a broken device and it was brand new, I returned it to the store and tried a new one, EXACT same thing. The game works on a nintendo DS.
Any thoughts or assistance is appreciated.
It sounds like you have a counterfeit copy of New Super Mario Bros.
Look at the back of the cartridge. Molded into the plastic, it should say "Nintendo" and "NTR-005 PAT. PEND.". Below that, there should be a serial number printed on the cartridge. If that serial number is missing, the cartridge is counterfeit.
If you compare a counterfeit cartridge to a good cartridge, you may see other subtle differences.
There are pictures here:
Also, counterfeit games work fine in the Nintendo DS and DS Lite, but they will not work in the DSi, DSiXL, or the 3DS.
I am assuming that it is the 3DS that you exchanged at the store, not the game, right?
I have heard of some fake cartridges appearing more legitimate. The symptoms you describe still suggest a counterfeit cartridge. Where did you buy it? Was it new or used?
My daughter got it from an uncle (ex-wife's brother)...no reason to believe it is not legit...I don't know much more about it than that though.
It would be nice if the game failed with a more meaningful message such as..."The cartridge you are attempting to use does not pass copyright protections, please check game and try again."
Especially considering, when I go on the nintendo support site, it indicates the device is broken.
Is there any why/place to check the validity of the cartridge?
This is what the Nintendo support site says about the error:
When do you see this error?
- If you see this error while playing a Nintendo DS game card game:
There are no known issues that create this error with any Nintendo DS game card games. Our experience shows that if you see this error, your game is likely a counterfeit product. Please click here for information on identifying and reporting counterfeit products.
To test your Nintendo DS game card, try this testing tip:
- Try playing the game in a Nintendo DS Lite or a Nintendo DS (original style).
- If the game still does not work, it's more likely the game card is defective and will need to be replaced. Please click here for replacement options.
- If the game works in either a Nintendo DS or Nintendo DS Lite, our experience shows that the game is likely a counterfeit product.
I have personally experienced this with a copy of Hotel Dusk (I bought the game used at GameStop). In this case, the game had several features that differred from a legitimate game cartridge:
I'm not sure where you could go to determine whether the cartridge is fake. You could try calling Nintendo; maybe they will ask you to send it in so they can inspect it. You can reach them at 1-800-255-3700.
For more information on counterfeit games, go here: https://ap.nintendo.com/