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35,358 Views 15 Replies Last post: Apr 21, 2012 6:04 PM by DRILLBOY
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1 posts since
Aug 12, 2011
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Aug 12, 2011 3:18 PM

Error Code 369014

I am trying to post a picture from my DSI-XL to Facebook and I am getting "Communication Error Code 369014" and it won't work.  My internet connection is working fine.  Does anyone know what is wrong with this?

32 posts since
May 16, 2010
Currently Being Moderated
Aug 12, 2011 3:22 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

This used to happen to me when I used my DSi. I always turned the system off and on and tried again. If that didn't work, I moved closer to the wi-fi point in my house. Hope this helps.

DIVER24 400 posts since
Jun 16, 2011
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Aug 14, 2011 8:58 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

Are you sure this is right? It is not in the error code look up.

1 posts since
Aug 15, 2011
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Aug 15, 2011 3:46 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

yeah the error code is right. I'm getting the same thing. But it isn't in the error code lookup thing.

VROCKET6 51 posts since
Oct 6, 2010
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Aug 15, 2011 7:27 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

The code is real. I Contacted Nintendo via their chat service and was told to do the following. I have had no problems since:

 

Sign in to your Facebook through your computer first to ensure it works. While online on your computer, go to the login screen of Facebook on your DSi/XL and check the box that says "keep me logged on" or "keep me signed in". then sign in through your DSi/XL, exit the browser and return to the menu, then go back to the photo channel and try again. It should work after that

1 posts since
Sep 6, 2011
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Sep 6, 2011 11:31 AM in response to: VROCKET6
Re: Error Code 369014

I've been having the same problem as the OP (original poster), and tried the fix you have recommended here, and am still not having any luck.

4 posts since
Oct 30, 2011
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Nov 20, 2011 1:18 PM in response to: DON41D
Re: Error Code 369014

Just tried it again after doing it once before. It worked before but only allowed me to send ONE picture and gave me the error code again when I tried to send another. This fix no longer works for some of us. I'm starting to wonder if it isn't facebook somehow. Especially considering that they just updated their browser to the new Timeline set up. I don't think that new feature is compatiable with the DSI XL Camera feature.

SOMERSPOINT2002 31 posts since
Aug 28, 2011
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Sep 5, 2011 12:34 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

The number you have entered does not appear to match any results. Please check the error code and verify that you have entered it correctly.

Please check our connection troubleshooting for assistance, byhttp://www.nintendo.com/consumer/wfc/en_na/ds/index.jsp Hope this helps

1 posts since
Sep 18, 2011
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Sep 18, 2011 5:04 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

i'm just now getting this error, i thought it was my wifi but my browser is still working.. i'll try again later n see if its a facebook problem T-T

1 posts since
Oct 24, 2011
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Oct 24, 2011 4:03 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

I had the same error code, 369014, show up on my DSi XL each time I tried to export photos to my FB account. I discovered the problem, I was trying to export photos while on the "SD Card" instead of the "System". As soon as I tried to export from the "System", no problem, no error code, the photos were sent successfully. I don't know if it is possible to move photos from the"SD Card" to the "System". Something to keep in mind if you want to export photos through your DSi XL. Hope this is helpful

4 posts since
Oct 30, 2011
Currently Being Moderated
Nov 20, 2011 1:20 PM in response to: MININOSDEMAMA
Re: Error Code 369014

I'm still getting that code Even as I'm trying to export from the SYSTEM instead of the SD CARD which is currently in my Phone. There doesn't appear to be a viable fix.

GARLICANDHERBCROUTONS 813 posts since
Jan 22, 2011
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Mar 25, 2012 12:21 PM in response to: ASHLEYKARINA
Re: Error Code 369014

Please don't bump old threads as it is not tolerated here. If you want to ask a question like that start a new thread. Thank you.

MARIO 3,289 posts since
Apr 7, 2010
Currently Being Moderated
Nov 24, 2011 9:40 AM in response to: GARLICANDHERBCROUTONS
Re: Error Code 369014

It's not too old and the problem appears similar, so I don't think there's much harm in posting.

 

This may just be an intermittent issue, as this page (click here) suggests. Try uploading again in a few hours or in a day or two to see if it doesn't fix itself.

PRINCESSAUKAYLA 1 posts since
Mar 24, 2012
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Mar 24, 2012 12:32 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

I am having this exact same problem. My system is the DSI XL. The error code is correct and I've tried everything you guys said that might help. My internet is working just fine also but still it refuses to connect. It almost worked but I didn't want that photo to be uploaded and when I chose another photo it said error again. It says: "Communication error. For help, visit support.nintendo.com. Error code: 369014" I went to support nintendo but its basically not giving enough info on what to do or hardly at all. I doubt its Facebook because it says, "Error communication" not, "Error connecting to Facebook." This is like the only way I can upload my photos because I don't have a SD slot built in my desktop to put my photos in. Seriously, I find this very disappointing. This is the only reason I made a Facebook because I thought I could upload my photos from my DSI. Nintendo need to fix this issue I don't find them any help at all. They should open up a Facebook page learning how to connect this correctly.

CPM 1,247 posts since
Apr 1, 2010
DRILLBOY 12 posts since
Apr 21, 2012
Currently Being Moderated
Apr 21, 2012 6:04 PM in response to: ERICDCOLLINS2
Re: Error Code 369014

If this continues your dsi probobly need a system update. I had this problem and I updated my system and ist started working.

 

Hope this helps!

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