So this may be a long post... Sorry in advance. I'm just extremely frustrated.
So I live on a college campus -woofun-. There are three types of internet I have access to while here. There is a completely open access hotspot, a secured connection specifically for students (WPA-Enterprise security). Also: I AM AWARE that my system will NOT connected to that type of connection. I'm just trying to be as specific as possible with my problem. And finally, the connection I use most is a personal access point in my dorm. We have access to ethernet hookups in our room and my roommate connected his Apple Airport router to it. It has standard WPA2-Personal security and my system connects to it successfully.
I have power cycled the router at my house (3 hours away, so I don't use that connection often, but it's similar to the connection I have in my dorm), disabled the firewall... and at one point in time, Netflix actually loaded the titles and I got to watch a show, but immediately after I turned my system off and back on, it reverted back to its "Error code 001-0502" problem.
So my browser works, the eShop works (I can even download apps/games) and I recieve SpotPass notifications (Nintendo Video downloads, Pokedex 3D, Kid Icarus...)
But my friends list does not work, I CANNOT use any "play online" feature with ANY title, and Netflix doesn't work. I get the same error code each time (001-0502 Unable to connect to the server)
Firstly--wtfart? I can use the browser, download apps and games, but I can't play Mario Kart or Kid Icarus online or even register friends?
Please note that I did contact Nintendo about this issue beforehand to have my system repaired. I called it in on two counts: the raised touchscreen was making contact with the upper display and began to leave permanent vertical scratches on the two far sides of the top screen & this stated issue as well.
I sent my system in, had it "repaired" and it was sent back. The scratches were still somewhat visible and my connectivity problems are still a recurring issue.
I contacted Nintendo AGAIN about a month later (current time now) and the representative I was speaking to had stated that while my system was being repaired, they actually replaced my entire unit. This is not true. The serial number listed on the back of my device is still the same as before...
Here is a video that specifically shows the issues I am having to better illustrate my problem. I apologize for my nasty looking upper display, but since my 3DS still insists on trying to scratch itself, I quickly stuck a cheap screen protector over it.-
<Removed video, as it contained personal information. Please do not post anything that reveals personal information on Nintendo's Tech Support Forums.>
Message was edited by: NOA_TECH_MIKA
Wow. Bummer. First off, I'd like to mention that in the past two times I called Nintendo asking for help, I ended up helping the customer service person because I knew more about the 3DS system than he did! So pretty much, the Tech Support guys don't actually know a lot. Also, it seems weird that Nintendo would claim to have sent you a brand-new system when your serial number was exactly the same. That's not right.
I looked up the error code on Nintendo's support website; nothing useful there. However, maybe your router has certain configurations that do not work with the 3DS. To diagnose, head on over to a Nintendo Zone (all wireless configurations there should match to the letter on the 3DS), and then see if you can view your friend list properly. Also, try playing games online. If it really doesn't work, that means that your 3DS's wireless is malfunctioning, or there is a problem with the 3DS operating system. Call Nintendo and tell them EVERYTHING, then ask them to literally replace your system, if possible.
Right? That's kind of how things went when I contacted Nintendo as well. The representative I was speaking to actually had to put me on hold after admitting that he had to speak with other representatives to figure out my system's recent activity stats and error code lookup. Really?
I was transferred to the "advanced tech support" line and after talking with someone for like 40 minutes (me continually just requesting for a replacement. By that time, I didn't even care if they sent me a LoZ edition or not. I just wanted a working one) they were like "weeeell since we can't really troubleshoot your connection settings, you'll just have to call back when you have access to these settings."
Firstly: I described in detail that I disabled my router's firewall, renamed it, changed the password, DISABLED the password and even power cycled it like 3 times.
There's not much else troubleshooting to be done.
It was also connected to a hotspot at McDonald's at the time of my call, and I know for a FACT that 3DS systems are fully compatible with their open access internet. My friend plays Street Fighter online EVERY time we go there. I can't. Obviously :c
But yeah, I basically wasted well over 45 minutes of my life just to be told "call again when you can edit the router settings." I also did mention that I go to college and live on campus... almost four hours away from home. So. I can't just take a stroll to my house and call again. Besides, like I said, I did pretty much everything possible to my home connection. :|
I just want it replaaaaaced. I don't want them to attempt to repair my unit. They can have my limited edition, I will gladly accept a Cosmo blaaack T-T. I just want a fully functional system!
Oh, and thanks for the suggestion. I may as well just try it at the McDonald's again (it's a Nintendo Zone). It wouldn't hurt to give it another go.
Stuff like this probably wouldn't be a hardware issue. It's unlikely that the wireless is messed up in JUST such a way as to prevent only certain functions from working.
Since you got your system back from a repair, I would try going into the settings and re-setting your profile date/time/location/etc. There have been some issues where doing this again has helped with some connection issues, so it's worth a shot.
Reset all of the above. That's a really good suggestion--iPods act up when the date and time is off so it makes sense.
Unfortunately for me, no dice...
I am having the EXACT same problems! Same error code 001-0502 and everything. I can't figure out what is doing this; I was playing Resident Evil and Pokemon White online yesterday with no problems. When I tried tonight, my friend told me the 3DS says I had not been online for 5 hours even though the wifi switch was on in my pocket all day. No changes have been made to my network connection. I also have noticed that my friend list does not register me as being connected even though the main menu screen does and I have not received any Swapnotes today (though that may just be coincidence).
Does anyone have a solution? I need my 3DS for a convention this weekend.
I'm kind of upset I've never been able to fully enjoy Swapnote. :/
The only thing I can do is write notes to my self. Depressing.
But yeah sorry you're having this issue as well. I don't really have any suggestions because mine acted like this since I RECIEVED the system, so it's not like it's worked before and randomly quit...
I have mostly the same problem as you.
I can use the browser, the eShop and Swapnote, but the friend list or any online game such as "Dead or Alive" won't work.
I simply don't know what do to, as the issue magically corrects itself... it lasts for a few months and then it happens again.
I have some months working perfectly and some months with this issue.
It's all very weird and it's so frustrating.
Internet access in college dorm rooms and elsewhere on campuses is often subject to firewalls over which you have no control. You say that you've got a similar network set-up at home; this is unlikely. Contact your campus IT department and ask them for help. Beware however that the fact you're running an unofficial wireless access point in your room may not be appreciated. There's really no way to explain how you're using the 3DS other than having the illegal access point.
Most likely the router or network connection related. I was getting the same error, and it was narrowed down to my DLINK router -- piece of junk. None of NIntendo's recommendations did anything. I switched to a Linksys router, and everything worked.