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40,543 Views 22 Replies Last post: Sep 14, 2014 2:13 PM by LINKMEW7
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LINKMEW7 14 posts since
Dec 25, 2011
Currently Being Moderated

May 10, 2012 8:56 AM

SD Card: "Nintendo 3DS" Folder Reformatted By Itself

I have a rather puzzling problem. Last night, at around 8 PM CDT I turned on my 3DS to check for the new system update. First, though, I started Swapnote because I received a notification that I had a new note. Once Swapnote started, I successfully received a new note from I Fight Dragons about their new 3D video on Nintendo Video. So far so good. Then, once finished, I pressed Home, then "X" to close Swapnote, as I had done a thousand times before. Then, everything went wrong. I received a message that read "Creating Software Management Information". After that, the Home menu came up as usual, except that everything on my Home menu that was saved to the SD Card disappeared. I promptly called Nintendo of America's customer service department for help, and they pretty much told me that there was nothing I could do, especially since the SD Card I was using was not the official one that came with the system.

 

At this point I was disappointed, but not without hope. Being obsessed with data security, I had copied everything on my SD card to my computer a few months before, so turned my 3DS off, removed the SD card, and placed it in my computer's card reader. I then deleted the "Nintendo 3DS" folder, which according to the backup I had made, had shrunk from 1.04 GB in February to 5 MB after the Swapnote incident minutes earlier. Next, I proceeded to copy the entire "Nintendo 3DS" folder I had created on my computer in February to the 3DS' SD card. After everything finished copying, I unmounted the SD card, removed it from the computer, and placed it back in the 3DS. Then, when I turned the 3DS back on, I saw that most of Home menu icons had returned. So, I went ahead and downloaded the latest system update, installed it, then went to the eShop and proceeded to download the few software titles that hadn't been restored by my backup. After that, I played around a little with the "Create Folder" option on the Home menu, then turned my 3DS off and went to bed. So far, things don't sound to strange, right? Wrong.

 

The next morning, I woke up, had breakfast, and proceeded to turn on my 3DS and put it to sleep so I could receive any new notifications, as well as my daily SpotPass weapon gem for Kid Icarus: Uprising. After waiting for more than 10 minutes, I opened my 3DS and was surprised to find that nothing had been downloaded via SpotPass. Immediately my mind went into troubleshooting mode. I checked all the 3DS' Parental Controls, opened Kid Icarus: Uprising and made sure SpotPass and StreetPass were enabled, and also checked "StreetPass Management" under "Data Management" in System Settings to make sure all my StreetPass enabled titles were still enabled. They were. So I immediately called NOA's customer service department a second time, and after talking to them for almost 15 minutes, they were just as confused as I was. I thanked them for what little assistance they had given me, and they created an incident report or some such thing about my problem, just in case this turned out to be a more widespread issue.

 

After hanging up the phone, I continued to ponder over this perplexing situation, and found myself pursuing a hunch. I went back into System Settings, then Data Management, and then tapped "Extra Data". When nothing showed up (The exact message was "No extra data") I began to get an idea as to what my problem was. So, I called NOA's customer service a third time, and they told me that, from what I had told them, my problem didn't seem to be a hardware issue and that they didn't recommend setting up a repair at this point in time. So, I got off the phone, and continued to experiment with my 3DS in an effort to solve this problem. At one point, I opened up Nintendo 3DS Camera, because, while the 3DS SD card was in my computer, I had checkec the "DCIM" folder and was relieved to learn that all my 3D photos and videos were still there. So, like I said, after getting off the phone with NOA for the third time, I played around with my 3DS and opened up Nintendo 3DS Camera. For a few seconds, the system showed that the latest day on which photos had been taken was in mid-January, which had me worried, because I knew I had taken photos after that day. However, a few seconds later, the screen displayed "Updating Software Management Information" and then all of my recent photos appeared in the list.

 

This most recent development gave me an idea as to what might be the cause of my problems. You see, after playing around for a while, I discovered that all the software titles that I had restored from my computer to my SD card had their save data intact, which should, if I remember correctly, be stored as several smaller-than-10-blocks files in the "Extra Data" section under "Data Management". In fact, all my save data was present, including the Pokedex 3D data I had from two months ago, as well the four Nintendo Video videos that had been stored on the SD card when I backed it up. Despite all this, every time I checked the "Extra Data" section in "Data Management", nothing showed up. Needless to say, this is extremely puzzling. Even more so because when I turned off the 3DS, removed the SD card once more, and mounted in on my computer's desktop, I took a peek inside the "Nintendo 3DS" folder and found at least one, if not more, directories name "extdata" which contained a sizable amount of data. It appears, therefore, that although the the various software titles on my 3DS are able to find and read the Extra Data stored on my SD card (such as Pokedex 3D data and Nintendo Video video clips), the rest of the system doesn't appear to be aware that data exists. If I'm right, that explains why I'm not receiving StreetPass or SpotPass data, because such data is first stored on the SD card as extra data until the next time the program with which it is associated is launched, at which point it is copied to wherever said program stores such data (which would likely be the game card in the case of Kid Icarus: Uprising, and the internal system memory in the case of Mii Plaza, Nintendo 3DS music, and probably Swapnote, too.)

 

The way the system reacted when I started up the Nintendo 3DS camera application after restoring my SD card leads me to believe that there is a database file somewhere on the SD card that keeps track of what is displayed in the Data Management sections of System Settings, just as it is well known that there is database or index file on the SD card that keeps track of all the photos and videos saved to the SD card with Nintendo 3DS Camera. So, what I would like to know is if anyone knows what might be causing the Extra Data to not appear in Data Management, and if there is a way to force the 3DS to "rebuild" any database or index file that keeps track of such data, which I believe would solve my problem.

 

Thanks in advance to anyone who can help me with this situation.

MARIO 3,312 posts since
Apr 7, 2010
Currently Being Moderated
Apr 25, 2012 4:09 PM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

I have seen similar posts about this before. You can try looking at this post (click here) to see if it sounds familiar. I'm not sure what would cause it, however.

SLINKOO 37 posts since
Apr 24, 2012
Currently Being Moderated
Apr 25, 2012 4:08 PM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

It seems as though there is something wrong with your memory card or your 3DS its self. Try doing what you were doing before, but with a totaly new memory card. If everything is then fine you should go to a computer store and get them run some tests on your memory card. If it is the memory card, contact the people who make. They should then deal with your problem.

 

If it is actaully not the memory card that is the problem, then it is probably your 3DS system. Contact Nintendo and tell them what you did and they will HOPEFULLY deal with your problem from that point on.

 

I hoped I helped

 

Slink

MACHBIKER 2,470 posts since
Oct 20, 2011
Currently Being Moderated
Apr 25, 2012 4:20 PM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

I recall an incident very similar to yours from just a few days ago.  Someone else had recently copied files from his SD Card, and later on, a message to the effect of "Updating Software Management Information" appeared.  I suggest that you visit the above link for the other user's steps on how to possibly fix this.

 

From all my time on the forums, these are the only two instances that I have heard of this happening.  Since both cases have involved extensive copying over time, I can only suspect that the files were somehow incorrectly copied to the computer and vice versa.  To the best of my knowledge, this is the only thing that would cause a 3DS to misread an SD Card in such a bizarre manner, other than a severe software issue (that most likely does not exist because this problem is so rare).

 

 

The Nintendo representatives were probably right in saying that this isn't a software or firmware issue that might necessitate a repair.  If this was in fact caused by incorrect copying, then there isn't anything that can be done.  If someone else comes up with an issue similar to yours in the next few days, then I will be convinced that a glitched system update has caused these problems.

 

Also, I'd like to thank you for such a detailed description.

MACHBIKER 2,470 posts since
Oct 20, 2011
Currently Being Moderated
Apr 29, 2012 2:56 PM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

Well, except for Nintendo Video. It's downloading videos like it normally does, but it seems mostly to be downloading videos that appeared about two months ago, which was when I created the SD card backup that I used to solve this whole mess.

Nintendo ends it's Internet broadcast of each video after they decide that it should go, so this should be a glitch with their servers, not with your SD Card.

 

Deleting and then redownloading Nintendo Video may cause trouble with your extra data, given your problems in the past.  I would bet that it will eventually catch up to current videos.

CITRAXAS 77 posts since
Jul 20, 2012
Currently Being Moderated
Jul 21, 2012 12:09 AM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

no its just nintendo's server bsically 'giving you videos you missed/cant watch again' priority over newer videos that are pushed later, this happens all the time, i had a double directory issue as well and i lost my videos and had that same issues, not to worry as like i said, it just a priority thing.

CITRAXAS 77 posts since
Jul 20, 2012
Currently Being Moderated
Jul 21, 2012 12:15 AM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

because like, you have to officically get it from the notification, your 3ds doesnt know that you had to reset miiplaza and therefore is only showing the panels from the version of the last set of distributed anels. i.e. his set of panels is newer than yours because you had to restore from a backeup, and your ds is not showing them because it doesnt know they exist. (old version vs. new version) also its the same reason you cant battle pokemon b/w with any 4th gen or lower games, they dont know that the newer games exist therefore its only showing you the compatibility mode. it know theres a panel there, but you cant get it because of some version discreprancy.

HADAA 292 posts since
Apr 19, 2011
Currently Being Moderated
Aug 22, 2012 3:37 PM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

I may be guilty of "tl; dr", but what's in your extdata folder? The next level should be folder 00000000, and then bunch of folders that are the extra data themselves (For example, I found that 00000517 represents Swapnote). If your extdata folder or 00000000 is empty, then it would make sense your system would say "no extra data". So what's in yours?

 

xsa.jpg

(And don't worry, there is no personally identifiable information in this picture whatsoever. Even my unique 3DS alphanumeric folder names are only shown half of it)

HADAA 292 posts since
Apr 19, 2011
Currently Being Moderated
Sep 21, 2012 8:11 PM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

So let me sum this up: A Mac will create hidden (dot) folders without our permission which may cause other devices to skip the entire directory, so to fix that we have to manually delete said hidden folders.

What I learned from this: Don't use a Mac

 

I joke, but thanks for sharing! I now have a new piece of info in my knowledge base.

MARIOGOLFER777 2,329 posts since
Jul 11, 2012
Currently Being Moderated
Sep 22, 2012 8:09 AM in response to: HADAA
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

Wow, I didn't know that. That's a warning not to use a mac, people!

 

EDIT: Let's stay on topic, because this thread is getting chatty.

 

Message was edited by: 123HUTCH123

WSHSKATER 1 posts since
Nov 6, 2013
Currently Being Moderated
Nov 6, 2013 3:38 AM in response to: LINKMEW7
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

Hello everyone, I know this post is more then a year old but I currently ran ito some very simular problems with my 3ds. I currently lost all my puzzle swap data on my 3ds. I was using some of my coins to gain more puzzle peices when my game poped up a screen that said streetpass data corrupted and deleted all of my puzzles except for the main 5 puzzles that you get for first launching the puzzle swap game. the only weird thing is that all of my other street pass games are intact and running just fine with no data loss. I also cant gain more puzzle peices from catching street passes  as well. I switched from the original 2GB SD card that you get with the system to a 32 GB sandisk SD card about a month ago but I recently purchased the new pokemon Y game on my current SD card and dont want to loose my save data from that. is there anyway I can either gain my pre existing data from puzzle swap from my 2GB with out startinge everything over? or is there anyone that can tell me the file names for the puzzle swap game or pokemon so I can manipulate the files on my computer so i dont loose data.

 

Thank you and I hope someone can help me!!

AGM1 1 posts since
Sep 13, 2014
Currently Being Moderated
Sep 13, 2014 3:40 AM in response to: WSHSKATER
Re: SD Card: "Nintendo 3DS" Folder Reformatted By Itself

I know I am SOO late, but to help people. Evertything transferred to my new SD card this way!! Even streetpss data with Troops and puzzels.

 

This is what I did.

Format your new SD card t FAT32.

Put both the NEW sd card and the OLD one into the computer at once.

(Get a 2nd card reader if your computer only has one slot built in.. they are cheap now)

Copy from your Old sd card to your NEW sd card in one step!'

 

Do not save to your desktop. go SD to SD

 

Then load your data,, You should see ALL your data pop up on the 3ds screen if you did this correctly.

 

Hope this helped!!!

 


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