Nintendo,

My daughter's 8 month old DSi stopped turning on. Amber light is on when the charger is plugged in. The battery has a good charge as well. I called tech support and was told to send it in. I sent in the unit, and ~7 days later I recieved an email about the DSi being scratched. I called Nintendo and the tech support people told me the system is not turning on because it is scratched and would be $75 to repair it. Being an electrician of sorts, I called ** on it and asked specifically what is causing the system not to turn on. I was told that a supervisor would call back in 2 days with that info. 4 days later I get another email asking what I want them to do with the DSi. Again I call tech support and ask why I wasnt called back with the info the first support person said I would get. No one had any idea. I was again told the system would not turn on due to scratches. Again, I called ** and asked what specifically was causing the system not to power up. Again I was told a supervisor would call me with the info. Today I spoke to someone at the Nintendo Consumer Admin Division (or something along those lines). I was told that a scratch on the case was causing the shoulder button to engage, and this was causing the system not to work. I grabbed my other daughter's DSi to test this....and debunked Nintendo's theory. The system WILL power on with the shoulder buttons engaged. I asked again for someone to call and tell me WHY it wont power on.

After much reading/research, it really seems like a large amount of people have this not powering up problem. Nintendo, why are you ignoring this? In my case, it seems as if you are searching for a reason for the faulty DSi to not be your concern. Why do I have to pay $75 for you to fix YOUR product that is not working as advertised? Why are YOUR people giving me the run around? Between 3 DSi's for the kids, one for the wife, a Wii with multiple peripherals, and multiple games for each platform, I have spent over $2000 in the last 12 months alone and this is how a faithful customer is rewarded? As it stands, I will never buy from you again, nor will I EVER recommend one of your products. If this issue is not resolved soon, I will be contacting the BBB and my state's Consumer Affairs Division.

Thank you,

A Very Dissatisfied Customer