My daughter's 8 month old DSi stopped turning on. Amber light is on when the charger is plugged in. The battery has a good charge as well. I called tech support and was told to send it in. I sent in the unit, and ~7 days later I recieved an email about the DSi being scratched. I called Nintendo and the tech support people told me the system is not turning on because it is scratched and would be $75 to repair it. Being an electrician of sorts, I called ** on it and asked specifically what is causing the system not to turn on. I was told that a supervisor would call back in 2 days with that info. 4 days later I get another email asking what I want them to do with the DSi. Again I call tech support and ask why I wasnt called back with the info the first support person said I would get. No one had any idea. I was again told the system would not turn on due to scratches. Again, I called ** and asked what specifically was causing the system not to power up. Again I was told a supervisor would call me with the info. Today I spoke to someone at the Nintendo Consumer Admin Division (or something along those lines). I was told that a scratch on the case was causing the shoulder button to engage, and this was causing the system not to work. I grabbed my other daughter's DSi to test this....and debunked Nintendo's theory. The system WILL power on with the shoulder buttons engaged. I asked again for someone to call and tell me WHY it wont power on.
After much reading/research, it really seems like a large amount of people have this not powering up problem. Nintendo, why are you ignoring this? In my case, it seems as if you are searching for a reason for the faulty DSi to not be your concern. Why do I have to pay $75 for you to fix YOUR product that is not working as advertised? Why are YOUR people giving me the run around? Between 3 DSi's for the kids, one for the wife, a Wii with multiple peripherals, and multiple games for each platform, I have spent over $2000 in the last 12 months alone and this is how a faithful customer is rewarded? As it stands, I will never buy from you again, nor will I EVER recommend one of your products. If this issue is not resolved soon, I will be contacting the BBB and my state's Consumer Affairs Division.
A Very Dissatisfied Customer
Sorry, but the DSi is not that resilient. Has your daughter dropped the DSi much? If so, the system would scratch quite easily, and the battery could rattle out of place. That's all I can really come up with for an answer. Also, in my experiences, Nintendo support has been very helpful, so it is possible that you could be wrong about what is causing the power outage.