I recently sent in my 3DS XL for repairs becuase I had some problems with it and I just have two questions. If i ask in the letter that i would prefer a new 3DS XL system instead of the same repaired one do you think they would give me a new one? Also say if they gave me the same repaired 3DS XL back would they only fix the problem i sent it in for, or will they try to fix everything?
If i ask in the letter that i would prefer a new 3DS XL system instead of the same repaired one do you think they would give me a new one?
They probably wouldn't do that. An Advanced Replacement only happens if the 3DS XL is too damaged to be repaired.
Also say if they gave me the same repaired 3DS XL back would they only fix the problem i sent it in for, or will they try to fix everything?
Every repair also includes a general check-up of the system, so they will fix everything that is wrong. If you wish, you can call Nintendo to point out other problems that you want them to fix.
Oh i thought that maybe they might give me a new 3DS XL system becuase i sent my normal 3DS back to repairs a lot (maybe like 6 times) and every time i sent it they would give me a entirley new one and the reasons for sending it where nothing major (dust under screen,scratches,hinge problems, and etc...).
6 times!? My gosh, how rough on earth were you handling your 3DS? (Or rather, how picky are you?)
If I were you I'd probably just exchange it 2 times since it's only been less than a year and a half since launch, and your warranty covers 15 months if you register it at Club Nintendo.
And it's strictly up to their discretion whether they would repair your system, or just transfer to a new system (to save time, often they will do the latter according to the customer service representative in the NOA headquarters, when they still had the service).
Don't try to intentionally scratch your XL just so you can get a brand new system
Its not that I was handling it rough, its just everytime they sent it back some new problem would pop up and it would bother me causing me not to play on it anymore. So yeah, i guess you could say i was very picky. Also I would'nt dare to intentionally scratch my 3DS XL. Its just that it worrys me that maybe there was another problem with my XL that nor me or Nintendo reapairs notcied and then when they send it back I notice the problem and might send it back again . Thats my reason why i would rather prefer a new one 3DS XL over the same reapaired one. I know its a problem i have and i hate myself for it .
Don't worry, my friend, you are not alone. I am the same way. I always buy all my systems new and take obsessive compulsive care of them and they are all completetly immaculate since the day i bought them. I wouldn't dare buy a used system with the previous owner's wear and tear. It just doesn't work for me.
Hey, I know its been awhile since made this post but I just got my 3DS XL back from repairs and wanted to fill you guys in. Well so it got back yesterday and right out of the box I opened up the 3DS XL and checked if my problem had been sovled. The answer is yes it was solved but.....a new one had arose. Now it has these dot like scratches along the left and right sides of the top screen and it alined with the touch screen border. I know people have been saying its impossible for the touch screen border to scratche the top on the XL but i think that is what happened to mine :S Here are some images of how it looks like:
well here's a pic of my actual 3dsxl and I'm "very careful" with my handhelds.I'm confident that Nintendo will fix this under the warranty for free.It was nothing I did to it.These spots came from nowhere & I noticed it after the 22nd of August and called Nintendo.The customer service tech was very nice.Always have had good experiences with Nintendo.This is the 1st time I've ever had to send anything back to Nintendo for repair.I'll keep everyone posted about the outcome.
So my question to you guys is what do you think I should do next with this situation? (btw those pictures up there are not of my 3DS XL, they are of someone elses with the same problem as me)
I am truly sorry you are having so many repeated problems with your 3DS XL, but one thing I would try is some screen protectors and see if that will make those spots disappear.
But if that doesn't work and the screen protectors do not make the spots less noticeable, then I would call Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, and ask to speak to a supervisor and request that since you have had so many problems that they should perhaps replace your 3DS XL with a new brand new one.
So I have been trying to deal with this problem for about 2 weeks now and I don't feel that I am making any progress. It's like when ever I am trying to play a game on my XL all I think about are those marks and it's distracting. I think I have made my decision and once again going to call nintendo and ask if they can solve this problem for me. You guys have to understand though, I take care of this 3DS XL like it is a new born baby, I don't let other people touch it, I never leave it on a hard surface, I rarely go outside with it, and I have never put it in my pocket because I don't want the screens to be pressed togther. I don't want to give up on my 3DS XL by giving it away because i see the potential it has as a handheld with new games like Animal Crossing, Luigi Mansion 2, etc..... Let's hope this goes well.
I'll have to admit I can never understand people with OCD (like a friend of mine who not only applied sleeves on all of his playing cards but also asked me to wear gloves if I wanted to touch them), but it's your choice.
I mean your XL may be a new born baby now, but 2, 5, or 10 years down the road would it still matter? I don't handle my system roughly, but I use it normally such as putting it in my pocket for streetpassing and letting my friends play with it, knowing I will be trading it for a newer system in the future. Like you said, the $200 price tag is mainly for the gaming potential like new games, streetpass, and sharing, not just for the machine itself. I think this is how you should enjoy your system instead of worrying your head about minor scratches, but of course you may disagree. Good luck with your repair though