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35,324 Views 24 Replies Last post: Oct 17, 2013 12:27 PM by ICEHOT
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NAYDOG101 14 posts since
Dec 1, 2012
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Dec 1, 2012 2:07 PM

WiiU won't  STAY!!! conncted to internet!

So i've seen the topics and read some forums and what nots, but come on, how ridiculous is it that this NEW console either won't connect or won't STAY conncted to the internet!? What is it what is the REAL problem? I'm  sure most of u are like me and have more then just a WiiU. I have a PS3, an Xbox360, a Vita, a 3DS, smartphones, a PC and a Wii all connected to the same ZyXEL PK5000Z Router/Modem and ALL of them work fine, connect, and STAY connected. Along comes the WiiU and at first all looks good, it connected easy with auto settings and downloaded the first patch, I think that first patch messed something up, then it wouldn't stay connected. I would start MiiVerse and one of three things would happen, 1) Kinda connect in a weird basic HTML/script looking page thing, 2) Error codes, or 3) connect and later error code or load new page weird. Netflix will load but then say "having trouble with this title", or "can't connect to internet server may be busy". YouTube had same results where it will load into YouTube and if I leave it MAY load my subscription page but if I move to other areas it says "no videos found". I've actually watched it in the friends list section where it shows not only your online status but ur friends blink online then offline, then online then offline.

This is junk Nintendo and unacceptable to have a NEW console with such oversights as basic WiFi connectivity and as I've read and seen for myself the Overscan issue.

Here's my list of error codes I collected from my WiiU, all of which are not found using the error code look up.

YouTube

102-2211

102-2135

102-2106

Web Browser

112-1006

MiiVerse

115-2003

121-9998

I've  tried all suggestions for internet connectivity, I've tried all auto, manual using custom IP and the 8.8.8.8 , 8.8.4.4 DNS stuff (which was slow as molasses) as well as local DNS stuff. All yeild the same result where the WiiU connects but will periodically disconnect and reconnect where all my other gadgets (PS3, Xbox360, Wii, Vita, 3DS, PC, smartphones) STAY connected and all are in the same area. Some like my smartphones, Vita and 3DS can stay connected even when the signal is weak, aka I move away from router. COME ON NINTENDO, GIVE US A QUALITY PRODUCT THAT OUT PERFORMS YOUR OLD TECH. Right now I'd say the Wii and DS's are out performing the WiiU on a quality, workability and customer satisfaction scale.

KYLEXILE 1 posts since
Dec 1, 2012
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Dec 1, 2012 3:11 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I am having the same exact issue. It just constanly disconnects. I did the patch for ZombiU and it took about an hour to download the 52mb file because it kept disconnecting and reconnecting. I am not sure what the issue is because everything else in my house including my 3DS works fine with the network. If I try to do anything like Miiverse or browser the internet it tells me it can't find the router or it has other errors.

X_CORANA_X 1 posts since
Dec 2, 2012
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Dec 2, 2012 4:15 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I am having the same problems and very frustrated. I got Miiverse to work, sometimes. Anytime I click on a post or something it takes at least 3 notifications that I can't connect for it to come up. Finnally got updates for YouTube, Netflix, Hulu and Nintendo Land downloaded (took at least 30 mins each), but only Nintendo Land works.

 

I've seen all the error codes you have. I would really like some official word from Nintendo about all this, as I know we are not alone. Will probably call customer service tomorrow (or later in the week, we'll see), hopefully they don't tell me it needs to be sent in for repair or something.

 

 

Just, so, frustrated.

CPM 1,205 posts since
Apr 1, 2010
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Dec 2, 2012 4:19 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

you might want to call nintendo at 1-800-255-3700.

SINK-TO-THE-BEAT 1 posts since
Dec 2, 2012
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Dec 2, 2012 6:14 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I'm having the exact same problem.I downloaded all the updates,but i haven't been able to play any of my games online.The closest thing to any online functionality was getting to the onlline lobby in tekken tag 2.All i seem to be getting is error after error,is it possible that by uninstalling and installing the system update that it might fix the problem?

MORINDOM 1 posts since
Dec 5, 2012
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Dec 5, 2012 3:47 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

i downloaded the new update (596 megs) it takes a long time. i cant use netflix and other wii u app like miverse... t took like 3 or 4 times to be able to enter the app. and finally the apps wont work good........

DANNYFIRST 1 posts since
Dec 5, 2012
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Dec 5, 2012 5:56 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

My Wii U Deluxe also keeps on disconnecting at random times. In download management on the top right it keeps on switching from connected to the internet to disconnected. Also, the eShop is completely unusable since a "An unexpected error has occured" textbox pops up. Please provide us a fix, Nintendo!

HYP3R_M3TAL_SONIC 9 posts since
Jul 25, 2011
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Dec 5, 2012 10:40 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

Just wanted to check in and say I'm having the same issue. Reset my router and modem a dozen times and tweaked a bunch of settings that were recommended, from changing the security type, changing the DNS, setting a static IP, and everything else. Still connects & disconnects continually, and it was most obvious during the update download.

 

All the other devices in my house (iPhone, iMac, Windows 7 PC, Xbox 360, 3DS, Original Wii) work fine with no issues, so it's got to be a hardware or software issue with the Wii U.

 

If I knew it was for certain the router I'd replace it, but I hate to go spend the money and have it not solve my problem at all.

DANIMAL6 9 posts since
Nov 22, 2012
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Dec 6, 2012 8:24 AM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

So I had Nintendoland freezing on me at launch so I took the advice of  others and erased my internet settings, which seemed to work, until the  next patch. Once the new patch was out, I got back online. It took me  over an hour to download the patch since the internet would drop out  every 3 mins or so. Like everyone else, all of my other devices work  fine, so Im looking at you Wii U.

ORACLEMD 2 posts since
Dec 6, 2012
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Dec 6, 2012 5:52 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I had the same exact issue. Right out of the box, when attempting to use wifi, any download I performed would drop connection, reconnect, and then repeat that cycle, ad nauseam. When attempting to use MiiVerse, eShop, uPlay, etc..., sometimes I would connect, but often my pages would either only partially load or error out. Similar to you, my router supports many other devices throughout the house, all of them each having regular and reliable connectivity.

 

Understanding that launch hardware is often shipped w/ bugs and such, and will eventually be polished up (and having understood that risk when making my purchase), I took it upon myself to pursue what turned out to be an aggressive troubleshooting campaign in an effort to give the product the benefit of the doubt. I deleted and reestablished my wifi conn., changed  the channel on my router, ran tests for possible wireless interference, and set up a manual config conn., all as described in Support Troubleshooting, and in each case, without any success. The same issue persisted each time as it did before.

 

At this point, and after seeing some similar incidents here on the forums, I've begun to think that some units were shipped with faulty componets/hardware. It's certainly not happening to everyone, as some people I've spoken to in person have explained to me that their wifi conn., is performing without a hitch, yet still a percentage of owners are experiencing these issues without any other cause, seemingly.

 

I contacted Nintendo customer service to open a customer file and relate all of this to them for their records, and the supervisor I spoke with seemed to take active interest in what I had to say, and assured me they were taking notes and such. They explained to me how they were going to take my case to their repair specialists and then call me back with more information within 24hrs, because my satisfaction as a customer was supposedly paramount. That was 2 days ago and I have yet to hear back from them.

 

Being somewhat fed up, I've bought a Wii LAN adapter, and a 50ft cable, and have routed myself a wired connection. So everyone knows, and for what it's worth, this has fixed my issue. Connectivity with LAN is consistent and reliable, as it should be. I've ran tests on downloads and online features, all without incident. This only reaffirms for me what I suspect to be an issue with faulty wifi components/hardware on some the units that were shipped, as I seriously doubt that the culprit is everone's wireless routers which otherwise function with all other devices. Regardless, this needs to be addressed and I suspect it will eventually. In the meantime, if you have the means and the inclination, I recommend trying a LAN connection as a possible solution.

WIIUFRUSTRATION 5 posts since
Oct 14, 2013
Currently Being Moderated
Oct 17, 2013 10:19 AM in response to: ORACLEMD
Re: WiiU won't  STAY!!! conncted to internet!

Tried LAN connection, it didn't solve my issues. Never again Nintendo never again.

 

***Edited to remove censored content. Please watch your language on the forums.***

 

Message was edited by: NOA_TECH_MIKA

ANTHONYTV1 2 posts since
Dec 7, 2012
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Dec 8, 2012 3:41 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I feel the pain of you guys, and had a  similar situation.  While I'm not close to my router, my PC, Vita,  netbook, smart tv, ps3, android phone, friends 3ds, all could connect to  it yet the Wii U would at best constantly go between the DL manager  saying Connected/Not Connected, and couldn't use youtube or other online  channels, took HOURS for both the day one update and the 600mb  stability update a few days ago).  I tried SOOO many things over hours  upon hours upon hours across the last week.  I tried changing IP and DNS  settings, changing the channel setting on my router between auto,  channel 1, channel 6, channel 11 (the non-overlapping channels US), I  tried simply moving the Wii U between horizontal and standing or even  just shifting it a few inches around in aiming the console, even moved  my desk a foot closer toward where my pc's usb wifi seemed to get a bit  better of a signal, I tried setting the console as a DMZ on my router,  tried giving it a static IP, tried port forwarding, tried Wireless G,  Wireless N at 72 and 150 mbps, WEP encryption, WPA-based encryptions, no  encryption with a MAC access list, using a foil parabola on my router  (which does actually help a lot, check out http://www.freeantennas.com and use the windsurfer 2.0 (you can either print it at the largest that  1 sheet will print, or stick a piece of paper on your monitor and use  Image Zoom on firefox or a similar zoom feature in any way on your PC,  and draw it, and then tape it to a cereal box wall and cut it out),  anyway... I tried moving my router a few feet closer, tried using a WDS  (wireless distribution system) repeater setup with a second router  placed in an outdoor halfbath near my room, repeater itself in my room  in the window (itself needed a more stable connection to the host router  that it couldnt get), tried taking repeater router (which has internal  adapter that isnt as good as host routers) and making it host router  while putting the original host with the external adapter both a) as a  bridge connected via ethernet setting by splicing 2 ethernet cables to  be able to connect it to the internal adapter router and be out of the   original room entirely to get it about 6 feet closer than originally as   well as 1 wall less to go through... and b) trying THIS one as a WDS  repeater up on a shelf in my living room, I thought maybe the phone was  interfering but its a 5.8 ghz phone and i use 2.4 ghz, I tried using  inssider and xirrus wifi inspector (2 great programs you should totally  use if you want to see the status of what your PC wifi is picking up)   and remotely connecting to my android phone using 2x client and windows  remote desktop connection to monitor Xirrus & inssider (this was  when my ext. adapter router was an ethernet-connected bridge outside the  initial rooms wall) and aiming the antenna while also aiming the foil parabola until my dcb &  RSSI readings were at their strongest (the foil parabola is excellent at  steering your antenna for this), tried sharing PC internet to netbook  and using wifi adapter as ad-hoc but wii U doesnt accept ad-hoc, tried  buying a generic usb ethernet adapter (the cheap blue one you can find  from various generic no-namers from hong kong & US on ebay) but the  console only insisted on connecting a nintendo lan usb, and lastly I  used my PC which has Windows & to use Connectify, as Microsoft began  to expand internet connection sharing on Windows 7 but abandoned it to  release the OS sooner but Connectify took what MS did and built upon it,  and I set my same wifi adapter that picked up the wifi as a virtual  router outputting internet from my PC to local devices as a hotspot that  was not seen as ad-hoc but acted as a software access point.  This last  idea actually worked and was responsible for me actually getting the  second update after hours of other things not working, but on my PC at  least this is unstable and causes my wifi to crash out every little  while, only fixable by going to adapter settings, disabling my wifi  adapter, right clicking it, unchecking the Connectify Lightweight  Filter, enabling it again, and checking the Connectify filter back on  again and restarting the hotspot on the connectify software.  After all  of this not working except the connectify option which was still too  unstable to do online gaming w/o threat of getting kicked out of  sessions, I called Nintendo.  They seemed to insist that I make sure my  console is far enough from monitors, PCs, speakers, other interfering  things.  While I have tried to move things a bit from it, It's not easy  to connect HDMI, power and a sensor bar while having somewhere safe to  sit a console while having to use said monitor in a good position while  also having a surround sound set to utilize and also having a PC sharing  the same monitor.  Despite this, I ended up taking a cardboard box a  bit over  2 feet long, taping it up so it'd be more stable, standing it  up longways and sitting the console on it horizontally as if it were a  furhter extension of my PC desk.  This took it to about 12 inches away  from the tv at its closer side and away from being above the desktop pc  which is in the computer desk, and I shoved a couple surround speakers  so it's about a foot from each, simultaneously I began to look up more  about interference, read that Plaster walls have a metal mesh in them  which is terrible for wifi signals and found out that the house of which  I live in a separately built bedroom just several feet outside the main  walls of, has outside walls that are in fact plaster.  This would  explain why most positions I had routers in or why the outdoor half bath  (3 walls are outside walls and thus plaster) did not work.  So, on top  of putting the console slightly further away from my tv and speakers and  pc (although not sure HOW much this helped but I think a little bit), I  moved my external adapter router right into the livingroom windows in  the house, aimed w/ a foil parabola right through glass toward my  bedroom, and set as a WDS repeater from the router still in the initial  room where the modem is.  This, so far, has actually WORKED.  I sat  through 10 minutes on youtube on 1 long live video and it buffered  consistently along the whole 10 minutes, and my DL manager for the  minute or so i stared at it, didn't switch to "Not connected to the  internet."  So, maybe you guys really need to just be really considerate  of where you sit your console, away from interference, ensure that you  use channel 1, 6, or 11 on your wifi, remember that while wireless N is  said to have a further range, it can sometimes be MORE susceptible to  interference which the Wii U seems very sensitive to, try using a foil  parabola if you have an external adapter, or another option which I  could not do because both of my routers are incompatible, is download DD  WRT, the linux-based OS for routers which enables things like  increasing the Transit Power to levels still deemed fairly safe for your  router (the maximum generally-considered-safe power is 84mW) but also  try tweaking the transmit power if you do this as I've read of people  having large network setups and thus having WORSE connectivity due to  the increased router/AP noise and overall interference amongst each  other.  Let me know if I helped any of you, as I know it was a relief to  find this forum and know I wasn't the only one who had more issues than  "erase your connections, set your IP address manually, use 8.8.8.8 or  another DNS, blah blah."  PS: OracleMD - If you bought a 50 foot  ethernet cord, have you tried attaching one end to your modem and  putting your router 50 feet closer to your console or somewhere closer  to it yet still within range of other objects in your house?  Maybe you  have a wired-only connection though near your router?  If that's the  case though, you could always either get a usb wifi adapter for 10 bucks  for that device or take a PC with wifi near the wired-only device and  share the connection out the ethernet on that.  Just a suggestion!

ANTHONYTV1 2 posts since
Dec 7, 2012
Currently Being Moderated
Dec 8, 2012 4:04 PM in response to: ANTHONYTV1
Re: WiiU won't  STAY!!! conncted to internet!

http://i.imgur.com/76V26.jpg

http://i.imgur.com/76V26.jpg

At least we're not this guy who apparently dropped their gamepad while trying to put, most ironically, a screen PROTECTOR on!

KDKULMAN 4 posts since
Nov 7, 2012
Currently Being Moderated
Dec 11, 2012 7:55 PM in response to: ANTHONYTV1
Re: WiiU won't  STAY!!! conncted to internet!

I have also been having this problem but the weird thing is, a couple days ago my wii u worked fine. Internet and everything. But now suddenly there's this problem. Is it interference were dealing with? Or would it be a good idea to contact Nintendo? Cause I want a solid answer so I can have a solid connection.

ONE-OF-THREE 4,763 posts since
Apr 1, 2010
Currently Being Moderated
Dec 11, 2012 8:04 PM in response to: KDKULMAN
Re: WiiU won't  STAY!!! conncted to internet!

KDKULMAN  wrote:

 

I have also been having this problem but the weird thing is, a couple days ago my wii u worked fine. Internet and everything. But now suddenly there's this problem. Is it interference were dealing with? Or would it be a good idea to contact Nintendo? Cause I want a solid answer so I can have a solid connection.

Unfortunately, but it could be any number of things that could be the problem, so yes it would be a good idea to call Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, as they can do some over the phone troubleshooting with you to hopefully determine what is causing this and also talk you through any needed steps to correct it.

KDKULMAN 4 posts since
Nov 7, 2012
Currently Being Moderated
Dec 12, 2012 2:18 PM in response to: ONE-OF-THREE
Re: WiiU won't  STAY!!! conncted to internet!

I called them and they helped!

 

It turns out its just interference.

All the nintendo guy had me do was change my router's channel to 1.

Booyah.

ICEHOT 3 posts since
Oct 17, 2013
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Oct 17, 2013 12:27 PM in response to: ANTHONYTV1
Re: WiiU won't  STAY!!! conncted to internet!

get a cover around it, i have one and i have droped it before and it hits the cover and not the gamepad

MINDPHASER 24 posts since
Nov 28, 2012
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Dec 12, 2012 9:28 AM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

Had same problem until I got the Intec Wii LAN adapter for my Wii U.  Ever since my Internet has always been rock solid on  Wii U.  WiFi is just flaky.  Could be the Wii's fault, more likely your WiFi networks, and even more likely the fact that WiFi is just not reliable enough.

LINUX2GO 324 posts since
Aug 22, 2011
Currently Being Moderated
Dec 12, 2012 11:27 PM in response to: MINDPHASER
Re: WiiU won't  STAY!!! conncted to internet!

I got a Wii USB Lan Adapter also to remedy WiFi related Issues.(nyko brand according to its MAC Address). the main problem i see with WiFi is that even tho the Wii U is a new console and the Gamepad's Dedicated WiFi chipset in the Wii U uses its own dedicated 5GHz Wireless N to avoid interference,but the Wii U only Supports 2.4GHz with the WiFi chipset it uses for Internet Access meaning that its open to interference from other devices, microwaves, etc.

 

the only option for 100% reliable Internet Access is the Lan Adapter for the Original Wii (it works with the Wii U for Wii U and Wii Games)

DYCLARK 5 posts since
Feb 5, 2013
Currently Being Moderated
Feb 8, 2013 7:31 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

Dude, have you solved the problem? Everything you said is EXACTLY like mine!

ARIE_NARASU 1 posts since
Mar 13, 2013
Currently Being Moderated
Mar 13, 2013 10:16 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I'm sure there's something going on with my Internet Browser on my Wii U, that and everything else remain intact on the Wii U, but the Internet Browser itself.

YEUEMMAIMAI69 3 posts since
Mar 12, 2013
Currently Being Moderated
Mar 14, 2013 5:42 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

I had issues with the original release but once the system was updated we are all good. The Wii U uses broadcom hardware and it is known for rock solid performance...

ICEHOT 3 posts since
Oct 17, 2013
Currently Being Moderated
Oct 17, 2013 12:25 PM in response to: NAYDOG101
Re: WiiU won't  STAY!!! conncted to internet!

i have had the same thing, it is really dumb when it turns orange at my profile box. but i just save my game (if i am playing one) turn it back on and it usally works. Nintendo needs to fix that on the Wii U.

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