Hi! I tried to search the resolution of my problem on this site and even on Google but I didn't find anything so I decided to post here. When I installed my router, a D-Link WBR-2310, I didn't put any securities, no WEP or WPA security. It worked fine many months... until now. When I try to connect, it says 051099, impossible to connect there is no proxy near or the access is not compatible with the DSi... When I try 15 minutes later, it works perfectly. I don't know what could be the problem, maybe I should change my router security to WEP? Thanks!
Well, I tried again and now it's worse than before. I can still connect to Internet in games for example playing Mario Kart DS online. But, I can't access Internet from my DSi menu (updates, DSiWare, Internet Browser, etc.) I need it but it doesn't work, what should I do? It worked fine before but now I just can't access Internet from my DSi... Please help!
I tried the connection test on one of my son's connections and it says it works but the games can't access the internet. His DSI is getting the same code 51099. I could really use the help. Any ideas?
In order to assist you further, it would be helpful if you posted more information about your connection. In my experience it's best to include the following:
- Router (brand and model number)
- Modem (brand and model number, if any)
- What troubleshooting steps have been attempted from the online troubleshooting presented here:
Another option would be to contact our Consumer Service office and have a tech troubleshoot the issue right over the phone. You can reach them at 1-800-255-3700. They are available 6am-7pm Pacific Time, seven days a week.