3DS won't connect to internet

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41,989 Views 14 Replies Last post: Dec 25, 2012 11:27 PM by 458MYLES

DUSTINTHEWIND

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Mar 27, 2011

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Mar 27, 2011 11:01 PM

Hey guys, I'll try to keep this brief. My 3DS won't connect to the internet. I have my Wii and PS3 working fine on a wireless home network (as well as this PC). I entered all the correct info (WEP Key), re-entered it several times in case I got it wrong. I don't have a MAC filter enabled. When nothing else worked I hard reset my router and tried it without any security settings, and it still didn't work (I assume this means it's a problem with the router somehow). I was able to connect to an unsecured wireless connection when I stood outside (a neighbors connection) so I know it's not the 3DS.

I have a Linksys wrt54g wireless router. While I do have several devices using the wireless connection (two PCs, PS3, Wii, and the Xbox 360 is hooked up via ethernet cable), there's usually only 2-3 being used at once, so I don't think that could be a problem.

Any ideas? Thanks in advance for any help.

DUSTINTHEWIND

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Mar 27, 2011

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Mar 27, 2011 11:27 PM

in response to: DUSTINTHEWIND

Re: 3DS won't connect to internet

I forgot to mention that on the connection test, the 3DS reads the Access Point fine, and the signal bar in the upper left corner fills up with blue lines like it should, the Access Point icon turns blue, the blue line lights up, Internet turns blue, then the bars in the upper left disappear and it gives me the red X and the "Could not connect" message.

To top it all off, this is really strange and driving me nuts, I turned off my router firewall, Mcafee's firewall, and Mcafee's Real Time Scanning, and it actually connected. I tested it again to be sure, and it still worked. So I started turning firewalls back on one at a time to see which one it was... but now I can't get back on even if I turn everything back off again. I'm completely stumped.

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THEDIAVE80

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Mar 28, 2011

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Mar 28, 2011 8:42 AM

in response to: DUSTINTHEWIND

Re: 3DS won't connect to internet

You aren't alone, man. I am having the exact same issue. What's troubling to me is I not only have two or three computers in the house that connect to it just fine, but I also have a Wii, DS Lite and a launch model DS that all connect too. For some reason however my 3DS just won't play nice. I'm wondering if maybe there's an ideal broadcast channel I should change my router to or maybe if I should change/reduce the bits of my WEP Key.

Of course I'm also wondering if it was just having trouble connecting to Nintendo's servers and their interface displays a generic "can't access the Internet" error when it really means it can't reach Nintendo's servers.

At any rate, if I'm still having the issues later and some setting changes help, I'll be sure to report back. I'm really hoping it's just a server congestion issue on Nintendo's side though. I don't want to have to change settings on every Wi-Fi device in my house.

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DUSTINTHEWIND

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Mar 28, 2011 3:24 PM

in response to: THEDIAVE80

Re: 3DS won't connect to internet

@TheDiave, I read that channels 1 and 11 are best, but neither have helped me. Hope that helps you somehow.

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ANGELICSUMMER

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Mar 28, 2011 1:02 PM

in response to: DUSTINTHEWIND

Re: 3DS won't connect to internet

My daughter is having a problem similar to yours. We can register the connection and even registered it into the system 3 times. So, that when it doesn't work the first time, it would fall back to the 2nd connection point, which is the same one. But, after we did the first one, my daughter tried to go into dreamworld on her Pokemon Black game and it said it could not find a connection and gave her an error code. So then she went back and registered the same connection point in the extra 2 blocks, went back to the Pokemon Black game, tried it again, and it still wouldn't let her and gave her the same error code. So, what I don't understand is if their was enough connection through our wi-fi at home for the system to recognize it and register it into her system 3 times, then when she is playing a game and tries to connect, why won't it let her?

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CHEES

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Mar 28, 2011

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Mar 28, 2011 2:51 PM

in response to: DUSTINTHEWIND

Re: 3DS won't connect to internet

@ ANGELIC SUMMER

i dont think your problem connecting the dream world is because of the internet the launch date was delayed because of the earthquake in japan theres a site called http://www.pokemon-gl.com/ the launch date will be posted there

but im getting the same problem with my 3ds no matter what i do it doesnt work

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DUSTINTHEWIND

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Mar 28, 2011 3:43 PM

in response to: DUSTINTHEWIND

Re: 3DS won't connect to internet

Okay so I called Nintendo today and after xome troubleshooting they figured out it was my DNS settings. I don't know why this needed to be changed, but she told me to go into DNS settings (press the Right arrow when you're in the connection settings to get to the DNS and other settings). She had me erase all the zeros there and put in 8.8.8.8 in Primary and 8.8.4.4 in Secondary, and it connected immediately after with no problems. So maybe give that a try guys. Hope that helps!

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NINJATURTLEHIYA

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Mar 30, 2011

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Mar 30, 2011 4:15 PM

in response to: DUSTINTHEWIND

Re: 3DS won't connect to internet

hey, thanks. i was having the exact same problem (said Internet was connecting, but the system update kept failing) and this 8.8.8.8. 8.8.4.4. solution worked.

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JULIAN981

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Feb 20, 2011

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Mar 30, 2011 4:48 PM

in response to: NINJATURTLEHIYA

Re: 3DS won't connect to internet

what you should do is perform a system update

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LUGGERNAUT

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Mar 30, 2011 5:04 PM

in response to: JULIAN981

Re: 3DS won't connect to internet

You need to connect to the internet for that... Has anybody solved this problem a different way? Changing the DNS settings did nothing for me.

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IRMACGUVYER

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Aug 7, 2011

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Aug 7, 2011 4:18 AM

in response to: JULIAN981

Re: 3DS won't connect to internet

Done that didn't work. Neither did changing the DNS settings. I still get that I'm not connected in my friend's list or the eshop. Error code 001-0502 keeps coming up. But the indicator says I'm connected at full strength. Also I can get on the internet just fine with the same 3DS.

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IRMACGUVYER

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Aug 8, 2011 2:54 PM

in response to: IRMACGUVYER

Re: 3DS won't connect to internet

Okay so this is what happened for me. I should have known because it's basically the same issue I had with my PS3. I had to set the router to make a "gaming DMZ" for the 3DS. This involves going to some settings in my router and giving it the mac address of my 3DS. Basically the firewall was getting in the way of the ports the 3DS wanted to use and blocked everything exept the normal internet borwser. I can't just leave my router open and need the extra firewall because I've had issues in the past. The solution for me is that I'll have to tell my router to switch from the PS3 DMZ to the 3DS DMZ. I wont be able to use them both online at the same time unfortunately but this is an easy enough work around without leaving my computers open.

Just an FYI I have a motorola wifi router. This may not be a feature on your router but try messing with the firewall settings if you've tried the other suggestions in this thread first and still have trouble. You wouldn't want to lower your firewall it unless it was absolutely neccesary and as a last step or just to test it and then put the firewall back up. But if you take the firewall down and your 3DS suddenly gets into the eshop or finds your friends you know that's the problem and can call for advice on a work around. When I called they actually had to switch me to a "wifi specialist" who did a session share with me over my computer to look at my router settings. He was very helpfull. I just should have realized sooner this was basically the same problem I'd had with my PS3 and used basically the same fix except I didn't have to do any portforwarding on top of the DMZ this time.

As an extra note it took a second for the friends feature to recognize that it was able to see online so be patient with that.